Yield Assistant

Park Holidays UK; Bexhill-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Generous discount on holidays

Discount on food and beverages

Free premium eye test voucher

Access to health and wellbeing discounts

Comprehensive Employee Assistance Programme

Job summary

A leading holiday park company in Bexhill-on-Sea seeks a proactive Yield Assistant. This role involves managing bookings, optimizing revenue, and addressing customer queries to ensure maximum occupancy. Ideal candidates will have strong communication skills and attention to detail, with opportunities for training and career growth. Employee benefits include discounts on holidays and food, eye test vouchers, and wellness programs, creating a supportive environment for professional development.

Qualifications

• Previous experience in a similar role is preferred but not essential.
• Strong verbal and written communication skills.
• Excellent attention to detail in a fast-paced environment.

Responsibilities

• Manage and optimise bookings across company systems.
• Assist in implementing yield management strategies.
• Handle customer queries efficiently.
• Develop sublet opportunities for maximum occupancy.
• Provide reports and analysis to the Yield Manager.

Skills

Strong communication skills

Attention to detail

Proactive problem solving

Job description

At Park Holidays UK, we recognise that our people are our most valuable asset. Our commitment to investing in employee training and development is reflected in our prestigious Gold Investors in People Award. If you are driven and have a passion for helping people realise their dreams, we want you on our team! Join us today!

Job Summary

We are seeking a proactive and detail-oriented Yield Assistant to join our growing team. The successful candidate will play a vital role in supporting park and call centre staff by managing bookings, addressing customer queries, and optimizing revenue. This includes managing sublets, building strong relationships with caravan and lodge owners, and helping to relocate guest bookings when necessary. The role also involves managing availability, assisting with promotional activities, and providing key reports to the Yield Manager to support overall business targets.

Job Duties

• Manage and optimise bookings, ensuring availability across external partners and company systems. Relocate guest bookings when required to maximise park occupancy.
• Assist in implementing yield management strategies across parks to enhance revenue, ensuring stock levels are monitored and profitability opportunities are identified.
• Efficiently handle customer queries, working with park and call centre teams to resolve issues promptly and professionally.
• Manage and develop sublet opportunities to ensure maximum occupancy and revenue generation from vacant units.
• Provide ad-hoc reports and analysis to the Yield Manager, including competitor pricing and market activity analysis, fleet grading tasks, and stock level reviews.
• Work closely with external partners and internal teams, including General Managers, Holiday Sales Managers, and park administration staff, to support sales and operational goals.
• Assist with promotional activities and campaigns to drive sales within hire and touring operations at the park level.
• Conduct competitor pricing analysis to ensure competitive positioning in the market and suggest strategies for pricing optimisation.
• Attend relevant training courses recommended by the Holiday Sales & Marketing Manager, Yield Manager, or the Company to enhance skills and knowledge in the role.

Requirements

• Previous experience in a similar role is preferred but not essential.
• Strong verbal and written communication skills, with the ability to collaborate across multiple teams and partners.
• Excellent attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• A proactive approach to identifying opportunities for improvement and resolving customer or operational challenges efficiently.
• Willingness to adapt to changing business needs and priorities, including possible weekend or holiday work when required.

We believe that our people are our greatest asset, and we are committed to investing in their training and development. We offer comprehensive training and support to help you succeed in your role and grow your career with us.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount on all food and beverage items on park
• Free premium eye test voucher
• Access to the Help@hand app offering health, wellbeing, and retail discounts
• Comprehensive Employee Assistance Programme