Fleet Operations Support

Park Holidays UK Ltd; West Midlands; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount on holidays

Restaurant discounts

Life Insurance

Eye care voucher

Employee Assistance Programme

Job summary

Park Holidays UK Ltd is seeking a dynamic Fleet Operations Support to join the Operations team. The role will assist the Fleet Operations Manager in overseeing and supporting operational standards across all parks, with travel to sites and overnight stays.

You will work closely with park teams, suppliers and manufacturers, ensuring policies are followed and the highest guest service standards are maintained. A full UK driving license is required.

Qualifications

• Experience within Holiday Services, Reception, Accommodation or a similar operational environment.
• Confident using Microsoft Office applications, Power BI and operational systems to review information and produce clear updates.
• Willingness and ability to travel frequently, with regular overnight stays as required.
• Full UK driving license and access to own vehicle.
• Ability to react quickly and resolve operational issues as they arise.
• Comfortable working both as part of a team and independently, showing initiative when needed.
• Commercial awareness and confidence working with performance measures, budgets and cost control.
• Holiday park experience is desirable but not essential.

Responsibilities

• Ensure that company processes, policies, and procedures are followed consistently across all parks.
• Assist in implementing relevant training programs throughout the year on all parks.
• Help prepare and present at bi-annual conferences and training events.
• Conduct regular visits to parks to support key team members within the Holiday Services and Housekeeping Departments. Ensure compliance with company standards, processes, and policies, measured through Park Holidays UK KPIs.
• Inspect cleaning standards in park accommodations, ensuring cleaning products and methods meet agreed company standards.
• Assist during the winter period by assessing accommodation for repairs, identifying replacement items, and collating relevant data from park visits.
• Review guest complaints, compliments, and compensation cases, taking appropriate action where necessary to improve the guest experience.
• Support the setup of Holiday Services and Housekeeping Departments for newly acquired parks.
• Work closely with suppliers and manufacturers to review and source products, manage the ordering process, and ensure budget compliance.
• Prepare, plan, and manage budgets within your area of responsibility, maintaining effective financial control.
• Balance both operational and commercial aspects in your daily duties to ensure smooth park operations.

Skills

Microsoft Office

Power BI

Operational systems

Tools

Power BI

Microsoft Office

Job description

Overview

Park Holidays UK is seeking a dynamic Fleet Operations Support to join the Operations team. The role will assist the Fleet Operations Manager in overseeing and supporting the operational standards across all parks. You will be working closely with park teams, suppliers, and manufacturers, ensuring company policies and processes are followed and that the highest standards of accommodation and guest services are maintained.

This field-based role involves frequent travel and regular overnight stays, with expenses and mileage covered, alongside a company credit card. The role offers a competitive salary, which will be discussed during the interview process. While holiday park experience is desirable, it is not essential.

Job Duties

• Ensure that company processes, policies, and procedures are followed consistently across all parks.
• Assist in implementing relevant training programs throughout the year on all parks.
• Help prepare and present at bi-annual conferences and training events.
• Conduct regular visits to parks to support key team members within the Holiday Services and Housekeeping Departments. Ensure compliance with company standards, processes, and policies, measured through Park Holidays UK KPIs.
• Inspect cleaning standards in park accommodations, ensuring cleaning products and methods meet agreed company standards.
• Assist during the winter period by assessing accommodation for repairs, identifying replacement items, and collating relevant data from park visits.
• Review guest complaints, compliments, and compensation cases, taking appropriate action where necessary to improve the guest experience.
• Support the setup of Holiday Services and Housekeeping Departments for newly acquired parks.
• Work closely with suppliers and manufacturers to review and source products, manage the ordering process, and ensure budget compliance.
• Prepare, plan, and manage budgets within your area of responsibility, maintaining effective financial control.
• Balance both operational and commercial aspects in your daily duties to ensure smooth park operations.

Requirements

• Experience within Holiday Services, Reception, Accommodation or a similar operational environment.
• Confident using Microsoft Office applications, Power BI and operational systems to review information and produce clear updates.
• Willingness and ability to travel frequently, with regular overnight stays as required.
• Full UK driving license and access to own vehicle.
• Ability to react quickly and resolve operational issues as they arise.
• Comfortable working both as part of a team and independently, showing initiative when needed.
• Commercial awareness and confidence working with performance measures, budgets and cost control.
• Holiday park experience is desirable but not essential.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We'll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.