Holiday Services Manager

Woodlake Trails; Holsworthy; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts

Life insurance & GP access

Eye test voucher

EAP

Job summary

Park Holidays UK is seeking a passionate Holiday Services Manager to join our team. You will lead the Holiday Sales function, ensuring high guest satisfaction and efficient operations across our parks in England, Scotland and Wales.

Deliver strong financial performance, safety compliance and excellent guest experiences through a proactive, professional team culture.

Qualifications

• Strong PC skills with Excel and office software.
• Excellent organisation and communication, capable of coordinating across departments.
• Ability to work under pressure in a fast-paced environment.
• A professional, outgoing personality with guest engagement skills.
• A clear understanding of company policies and confidentiality.

Responsibilities

• Manage the Holiday Sales budget and implement controls to maximise profitability.
• Oversee reviews, complaints handling and guest feedback.
• Sublet and private sublet management.
• Ensure operations meet safety standards (gas safety, PAT, alarms).
• Meet annual operating profit targets while controlling costs.
• Maximise occupancy rates and utilise holiday homes and chalets.
• Maintain records for each holiday home (safety checks, alarms).
• Maintain efficient admin systems for reports and correspondence.
• Ensure cleans meet operating standards and proper key tracking.
• Manage cash handling, cash point, and reception security.
• Prepare Welcome Packs with program info and memberships.
• Identify opportunities to improve operations and progress the department.

Skills

Excel

Organisation

Communication

Pressure management

Guest engagement

Job description

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Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

Overview

Park Holidays UK is seeking a passionate and talented Holiday Services Manager to join our team. As one of the largest providers of holiday parks across England, Scotland and Wales we offer exciting career opportunities and progression. This role requires someone with strong organisational skills, a keen eye for detail, and a drive to ensure the efficient management of the Holiday Sales department. You will be instrumental in maintaining the high standards of Park Holidays, ensuring all operations run smoothly while delivering excellent customer experiences.

Job Duties

• Manage the Holiday Sales department’s budget and implement effective controls to monitor spending and maximise profitability.
• Manage trip advisor reviews, complaint handling.
• Sublet and private sublet management.
• Ensure that all operations meet legal and safety standards, such as gas safety and portable appliance testing certificates.
• Prepare and meet annual operating profit targets, while closely controlling expenditures within your department.
• Maximise occupancy rates for the holiday hire fleet, ensuring holiday homes and chalets are fully utilised.
• Maintain detailed records for each holiday home, including gas safety checks, carbon monoxide alarms, smoke alarms, and other safety compliance documents.
• Develop and maintain an efficient system for managing correspondence, reports, and administrative tasks related to holiday services.
• Monitor and maintain high standards of cleanliness for all holiday homes and chalets, ensuring cleaners meet the agreed operating standards.
• Ensure all holiday homes and chalets have accurate key counts, properly tracked and accounted for.
• Manage cash handling operations, including operating a cash point, controlling monies, and maintaining the security of the reception safe.
• Ensure that Welcome Packs are completed for each guest, including program information, membership cards, and any other relevant materials.
• Identify and pursue opportunities for improving operations, driving your department forward.

Requirements

• Strong PC skills, with proficiency in Excel and other office software.
• Excellent organisation and communication skills, capable of managing multiple tasks and coordinating between departments.
• The ability to work under pressure and meet deadlines in a fast-paced environment.
• A professional and outgoing personality with the ability to engage with both staff and guests.
• A clear understanding of company policies and the ability to always maintain confidentiality.
• Self-motivation and the ability to work independently and take the initiative.
• Flexibility to adapt to changing demands and work hours, especially during peak holiday seasons.

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.