Sales Administrator

Park Holidays UK Ltd; Newquay; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holiday discounts

Restaurant discounts on park

Life insurance

Eye care voucher

Employee Assistance Programme

Gym membership

Referral schemes

Mortgage advice

Pension scheme

Job summary

Park Holidays UK Ltd is seeking a proactive Sales Administrator to support the sales team with administrative tasks, customer interactions, and smooth operations across the department.

This role focuses on handling inquiries, preparing contracts and invoices, updating databases, and scheduling tours for potential customers to view our holiday parks. Weekend availability is expected to support our seven-day operation.

Qualifications

• Experience in a customer-facing role.
• Strong organisational skills and attention to detail.
• Excellent verbal and written communication.
• Proficiency in MS Office and general business software.

Responsibilities

• Interact with customers, providing information about holidays and services.
• Assist the sales team with contracts, invoices and records.
• Maintain accurate records of sales and customer data.
• Schedule appointments and tours to view holidays.
• Organise physical and digital filing of sales documents.
• Coordinate with finance and other internal teams for smooth operations.
• Ensure paperwork complies with company policies and is completed on time.
• Support aftersales interactions and stakeholder communication.

Skills

Customer service

Organisational skills

Attention to detail

Communication skills

Microsoft Excel

Microsoft Word

Database management

Scheduling appointments

Tools

Microsoft Excel

Microsoft Word

CRM/database systems

Job description

Park Holidays UK is seeking a talented, proactive, and positive Sales Administrator to join our team. As a Sales Administrator, you will play a key role in supporting our sales team by handling administrative tasks, managing customer interactions, and ensuring smooth operations within the department. This role is perfect for someone with excellent organisational skills, a keen eye for detail, and a strong focus on customer service. You will be the backbone of our sales operations, helping to deliver an exceptional experience for our customers.

• Interact with potential customers, providing excellent service by answering inquiries, addressing concerns, and offering information about available caravans and related services.
• Assist the sales team with administrative tasks, including preparing sales documentation, contracts, and invoices. Maintain accurate records of sales transactions, customer details, and payments.
• Manage and update databases and systems to ensure all information is accurate, up-to-date, and easily accessible.
• Schedule appointments and tours for potential customers to view caravans, coordinating with the sales team to ensure a seamless process.
• Organise and maintain both physical and digital filing systems for sales-related documents, such as contracts, agreements, and customer records.
• Work closely with the sales team, finance department, and other internal stakeholders to ensure smooth coordination and communication within the organisation.
• Ensure all sales paperwork is compliant with company policies and procedures, and that all documentation is completed accurately and on time. Prior experience in a customer-facing role is highly desirable, with a proven ability to deliver excellent service and handle aftersales interactions.
• Proficiency in Microsoft Excel, Word, and other business software is essential for managing documentation and sales processes.
• Strong verbal and written communication skills are crucial for interacting with customers, contractors, and colleagues at all levels. Building close working relationships with centrally based sales processing teams is essential.
• The role supports a park that operates seven days a week, so the ability to work weekends and adapt to changing schedules is important.
• Excellent organisational abilities are required to manage aftersales, holiday home sitings, and contractor works effectively. The ability to work independently and under pressure is a must.

Looking for a rewarding career in the holiday park industry? Park Holidays UK is one of the leading holiday park operators, offering exciting opportunities in a fun and dynamic environment. Whether you're passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!

At Park Holidays UK, you'll be part of an industry-leading organisation where you'll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members - it's one of the key things that sets us apart.

We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.

Employee Benefits at Park Holidays UK include:

• Generous discount on holidays across our parks
• Discount at all restaurants on park for you and your family
• Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
• Free premium eye test voucher
• Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
• Discounted gym memberships
• Employee referral scheme
• Sales referral scheme
• Free expert mortgage advice
• Company pension scheme