Yard Foreman Customer Service Team · Ringwood

Elliotts UK; Ringwood; Remote; GBP 29,000 - 34,000; Full time

Benefits offered by this job

Annual profit share scheme

24/7 wellbeing support

22 days holiday

Enhanced Maternity and Paternity pay

Unlimited training

Staff discounts

Christmas Hamper

Monthly Pizza on us

Company pension

Job summary

Elliotts is recruiting a Yard Foreman in Ringwood to oversee the efficient operation of the yard. You will lead a small team, supervise stock placement, and ensure safety and high levels of customer service at the counter.

Daily duties include serving customers, loading/unloading, stock checks, and paperwork with suppliers. A forklift license and a can-do attitude are essential to succeed in this role.

Qualifications

• Counterbalance forklift license (essential)
• Knowledge of building materials is an advantage
• Friendly and professional manner
• Ability to delegate tasks to staff and lead by example
• High standards of Customer Service

Responsibilities

• Supervising the yard staff – involvement in recruitment, training, monitoring staffing levels etc.
• Ensuring high standards of Customer Service are met in the yard area in accordance with our Customer Journey minimum standards
• Assisting with monitoring stock levels
• Assisting with the placement and zoning of stock
• Health and safety (including manual handling)
• Security
• Serving customers in the yard, both manually and with a counterbalance forklift
• Loading/unloading lorries
• Receiving and storing products from suppliers and dealing with the associated paperwork

Skills

Forklift license

Customer service

Leadership

Job description

Job type: Full time

Location: Ringwood

Hours: 40 hours per week

Salary: Competitive

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

To succeed you’ll be a great team player with a can-do attitude, and you’ll be right at home.

The primary responsibility of the Yard Foreman

The primary responsibility of the Yard Foreman is to be responsible for the efficient and smooth running of the yard operation.

Duties and Responsibilities:

• Supervising the yard staff – involvement in recruitment, training, monitoring staffing levels etc.

• Ensuring high standards of Customer Service are met in the yard area in accordance with our Customer Journey minimum standards

• Assisting with monitoring stock levels

• Assisting with the placement and zoning of stock

• Health and safety (including manual handling)

• Security

Day-to-day duties will include:

• Serving customers in the yard, both manually and with a counterbalance forklift

• Loading/unloading lorries

• Receiving and storing products from suppliers and dealing with the associated paperwork

Requirements:

• Counterbalance forklift license (essential)

• Knowledge of building materials is an advantage

• Friendly and professional manner

• Ability to delegate tasks to staff and lead by example

• High standards of Customer Service

Who are you?

At Elliotts the customer comes first, and we take ownership. We believe everyone who works here should demonstrate our core behaviours:

• Friendly

• Enthusiastic

• Professional

• Interested

• Attentive

• Helpful

What’s in it for me?

• Annual profit share scheme

• 24/7 wellbeing support

• 22 days holiday

• Enhanced Maternity and Paternity pay

• Unlimited training

• Staff discounts

• Christmas Hamper

• Monthly Pizza on us

• Company pension