Xiaomi Store Sales Assistant - London

Xiaomi UK; Greater London; On-site; GBP 21,000 - 25,000; Full time

Job summary

Xiaomi UK is seeking a capable retail sales associate at its Westfield London Stratford location. You will warmly welcome customers, assess their needs, and provide professional product consultations with targeted recommendations and demonstrations.

You will be expected to drive personal sales while supporting the team to meet store targets, and uphold Xiaomi brand standards.

Qualifications

• Proven retail sales experience with a track record of achieving or exceeding sales targets.
• Strong ability to identify customer needs and provide solutions.
• Excellent communication and interpersonal skills with teamwork and ownership.
• Experience in Xiaomi New Retail or other innovative retail models is a plus.
• College/High school diploma or above with professional demeanor.

Responsibilities

• Welcome customers and provide professional product consultations and demonstrations.
• Maintain product knowledge and communicate features, pricing and promotions.
• Drive personal sales and support store targets while maintaining store standards.
• Build long-term customer relationships and handle after-sales issues professionally.
• Participate in trainings and promotions to refine sales techniques and product knowledge.
• Perform additional tasks as assigned by management.

Skills

Retail sales

Customer needs

Communication

Teamwork

Upselling

Ownership

Education

High school diploma

Job description

Work Location: Westfield London W12 / Westfield Stratford

Job Responsibilities

• Warmly welcome customers, accurately identify and explore their needs, and provide professional product consultation, targeted recommendations, and service demonstrations;
• Possess solid knowledge of all in-store products (functions, configuration, pricing, promotions, etc.) and be able to clearly communicate and match them to customer needs;
• Proactively drive personal sales results and actively support the team in achieving store sales targets, with a strong sense of responsibility for business performance;
• Skilled in exploring customer potential demands and converting them into sales opportunities, while building long-term customer relationships;
• Handle customer complaints and after-sales issues with professionalism, provide high-quality service, and enhance customer satisfaction;
• Maintain Xiaomi brand standards and store image: ensure a clean environment, neat product displays, and create a professional shopping atmosphere;
• Participate in company-organized trainings and promotional activities to continuously refine sales techniques, upselling skills, and product knowledge;
• Complete other tasks assigned by management.

Job Requirements

• Provenretail sales experiencewith a track record of achieving or exceeding sales targets, especially in consumer electronics or mobile phone industries;
• Strong ability to identify customer needs and provide solutions, with consultative sales or customer relationship-building experience;
• Excellent communication and interpersonal skills, with a strong sense of teamwork and ownership;
• Experience in Xiaomi New Retail or other innovative retail models is a plus;
• College/High school diploma or above, with good personal image and professional demeanor.