Store Manager - London

Soeur; Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Sœur in Greater London is seeking a Brand Ambassador to elevate customer experiences and drive sales. You will greet, listen, and assist customers, providing expert product knowledge and high-quality service that meets their needs and expectations.

You will also support visual merchandising, stock management, and lead a small team while ensuring compliance with store policies. The role emphasizes diversity and inclusion in the workplace.

Qualifications

• We are looking for a passionate brand ambassador who delivers high quality customer service.
• Strong sales ability and deep product knowledge to advise customers.
• Experience leading teams and coordinating store operations is a plus.

Responsibilities

• Welcome and assist customers to provide an excellent shopping experience.
• Drive sales while following company protocols and building customer loyalty.
• Maintain deep product knowledge and offer expert advice.
• Manage customer feedback to ensure satisfaction.
• Analyze sales performance and implement action plans.
• Organize and oversee sales events and initiatives.
• Ensure product positioning aligns with merchandising guidelines.
• Set up and maintain shop displays and visual merchandising.
• Train and support the team on visual merchandising best practices.
• Oversee stock deliveries, inventory checks, and transfers.
• Handle cash transactions in line with procedures.
• Train, guide and motivate the team to achieve targets.
• Recruit, schedule and manage staff while ensuring compliance with labor laws.

Skills

Customer service

Sales

Product knowledge

Team leadership

Job description

Job descritpion

We are looking for our future Brand Ambassador: you will have the following responsibilities:

Sales & Customer Relations

• Welcome and assist customers to provide an excellent shopping experience.
• Drive sales while following company protocols and building customer loyalty.
• Maintain deep product knowledge and offer expert advice.
• Manage customer feedback to ensure satisfaction.
• Analyze sales performance and implement action plans.
• Organize and oversee sales events and initiatives.

Visual Identity & Merchandising

• Ensure product positioning aligns with merchandising guidelines.
• Set up and maintain high-quality shop windows and store displays.
• Train and support the team on visual merchandising best practices.
• Maintain store cleanliness, organization, and display standards.

Stock & Cash Management

• Oversee deliveries, stock organization, and product availability.
• Conduct inventory checks and manage merchandise transfers.
• Identify faulty goods and prevent shrinkage.
• Handle all cash transactions in compliance with internal procedures.

Team Leadership & HR Management

• Train, guide, and motivate the team to achieve sales targets.
• Communicate key messages and foster team engagement.
• Identify strengths and areas for improvement within the team.
• Recruit, schedule, and manage staff while ensuring compliance with labor laws.
• Address and report disciplinary matters as needed.

Profile required

We are looking for a passionate brand ambassador to provide high quality customer service by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products with high quality service by meeting their needs and expectations.

Sœur is committed to promoting diversity and inclusion at all levels