x3 Housing Support Officers – Westbourne House - 20hrs

Humbercare Ltd; England; Sur place; GBP 17 000 - 25 000; Temps partiel

Résumé du poste

Humbercare Ltd invites applications for a part-time housing support role, delivering an accommodation-based service to prevent homelessness and promote independent living. The role operates on a rolling rota 20 hours per week, including weekends, with no night shifts, and emphasizes empowering customers through personalised plans and community connections.

The role requires Level 2 Diploma or equivalent, prior social care experience, and strong communication and organisational skills.

Qualifications

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.

Responsabilités

• Deliver an accommodation-based, housing-related support service to prevent or resolve homelessness and enable independent living.
• Engage with customers weekly to help secure, maintain and achieve independent living in the community.
• Co-provision of support plans, risk management and crisis intervention; engage with customers for positive outcomes.
• Work with local statutory and voluntary agencies; signpost to services as needed; act in a timely, coordinated manner.
• Support customers to improve physical and mental health and wellbeing and promote healthy lifestyles.
• Help customers establish and sustain healthy relationships with family, friends and community through activities, education and training.
• Provide high-quality service and outstanding customer service; act as Humbercare ambassador and main contact for customers; involve customers in shaping services.

Connaissances

Communication

Teamwork

Problem solving

Time management

Formation

Level 2 Diploma or equivalent

Description du poste

• 20hrs, Part Time, Permanent - Hours vary across a rolling rota to include weekends - No night working

Contract

• 20hrs, Part Time, Permanent - Hours vary across a rolling rota to include weekends - No night working

Key Responsibilities

• To deliver an accommodation based, housing related support service which will support customers to immediately prevent or resolve homelessness and enable them to develop sufficient, independent living skills in order to move-on, sustain a tenancy and live fulfilling lives.
• To engage with customers on a weekly basis to support individuals to secure, maintain and achieve independent living in the community.
• The co-provision of support plans, risk management plans, crisis intervention and engagement with customers in order to deliver positive outcomes in a service that offers involvement and empowerment for customers.
• To work in partnership with all local relevant statutory and volunteer agencies as required whilst delivering support to customers signposting to services where necessary. Working in a timely and coordinated way, being aware of services available and when and how to harness them.
• To support customers to improve and maintain physical and mental health and wellbeing and healthy lifestyles.
• To support customers to establish, maintain and enhance healthy relationships with family and friends and community, through social and meaningful activities, education, training promoting self-identity of risks, strengths, and needs.
• To provide a high-quality service; ensuring outstanding customer service and service delivery by acting as an ambassador for Humbercare and point of contact for customers. Engaging with customers to design services that work for them and utilising resources within the local area to make a real, quality difference to peoples' lives.

Essential Requirements

• Educated to Level 2 Diploma or equivalent.
• Experience of working in a social care or similar environment.
• Knowledge of Psychologically Informed Environments and Trauma Informed Care Principles and Practice.
• Knowledge of statutory and voluntary support agencies
• Working knowledge of person-centred, strengths-based approaches to support and care planning.
• Experience of working with others to achieve successful outcomes.
• Excellent communication, interpersonal and problem-solving skills.
• Team working experience, working cooperatively with colleagues in complex, pressurised situations.
• Excellent organisational and time management skills and the ability to effectively manage a caseload.

Desirable Requirements

• Willing to work towards a recognised housing/care/support qualification.