Written Administrator

Bristow and Sutor Group; Manchester; On-site; GBP 21,250 - 28,750; Full time

Benefits offered by this job

Welcome working environment

Casual dress

Hastee pay, access to salary beforepay

Free fruit and drink on-site

Employee assistance programme

Company pension

Colleague perks scheme

Christmas Savings scheme

Free on-site parking

Death in service benefit

Job summary

Debt Recovery Plus (DRP), part of Bristow Sutor Group, is seeking an organised administrator to support the back-office team with Parking Charge Notices and case lifecycle administration.

Based at our Denton office, the role is full-time (37.5 hours) with a £25,000 salary, permanent contract. You will manage written communications, review car park contraventions, and assist with general admin duties in a fast-paced environment.

Qualifications

• Candidates must demonstrate high attention to detail and accuracy.
• Strong written communication skills, with clear, professional correspondence.
• Team player who collaborates effectively in a fast-paced environment.
• Operate with integrity and adhere to company values and ethics.
• Ability to prioritise tasks and manage multiple cases concurrently.
• Proven organisational skills with the ability to plan and meet deadlines.

Responsibilities

• Deal with written communications from customers and clients, reviewing and actioning accounts.
• Respond to requests to cancel or reissue Parking Charge Notices.
• Open mail, scan documents onto accounts, and support case file management.
• Review car park images to verify contravention and approve outcomes.
• Perform other duties within the job scope as required.

Skills

Attention to detail

Written communication

Teamwork

Integrity

Adaptability

Organisational skills

Job description

About DRP

Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.

About the Team and Role

You will be working alongside the back‑office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle

Job Details

Pay: £25,000pa

Full time 37.5 hours, per week

Permanent

Location: Office based, Denton

What you’ll do:

• Dealing with written communication from customers and clients. Reviewing and actioning accounts accordingly. Replying using standard format templates as well as composing bespoke responses
• Action client requests to cancel or reissue Parking Charge Notices
• Assist with opening post, scanning documents onto accounts
• Review and approve car park pictures to approve contravention
• Assistance with any other duties that are within the scope of the job purpose

Skills and competencies we are looking for

• Focussed with a strong moral compass, working to DRP values and ethics
• Act with integrity, with an open, honest approach
• Strong and effective team player with an inclusive and collaborative approach
• Positive attitude: motivated, with the ability to be flexible and adaptable
• High attention to detail, with good written and verbal communication skills
• Ability to work under pressure and manage multiple tasks effectively
• Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job
• Strong planning and organisational skills with the ability to prioritise and work at pace.
• Comfortable with working autonomously

Benefits

• Welcome working environment
• Casual dress
• Hastee pay, (access to salary before payday)
• Free fruit and drink at all sides
• Employee assistance programme
• Company pension
• Colleague perks scheme
• Christmas Savings scheme
• Free on-site parking
• Death in service benefit

Equal Opportunities Statement

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.