Administrative Specialist – Written Communications & Case Admin

Bristow & Sutor; Manchester; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Welcome working environment

Casual dress

Hastee pay (access to salary beforePAY

Free fruit and drink at all times

Employee assistance programme

Company pension

Colleague perks scheme

Christmas savings scheme

Free on-site parking

Death in service benefit

Job summary

Bristow & Sutor is seeking an Office Administrator to join the back-office team in Denton. The role involves handling written communications, reviewing and updating accounts, and processing Parking Charge Notice requests. It is a permanent, full-time position based in the office, offering a supportive team environment and clear processes.

Salary is £25,000 per annum for 37.5 hours per week. The position requires accuracy, teamwork and the ability to work efficiently in a busy setting while

Qualifications

• Strong written communication with customers/clients.
• Accurate review and action of accounts.
• Ability to compose bespoke responses when needed.
• Attention to detail in all tasks.

Responsibilities

• Deal with written communications from customers and clients; review and action accounts.
• Action client requests to cancel or reissue Parking Charge Notices.
• Assist with opening post and scanning documents onto accounts.
• Review car park pictures to confirm contravention.
• Assist with any other duties within the job scope.

Skills

Written communication

Accounts handling

Client correspondence

Attention to detail

Job description

About DRP

Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.

About DRP

Part of the Bristow Sutor Group, Debt Recovery Plus (DRP), provides full end to end services to private parking companies, helping facilitate the continued provision of safe and convenient parking.

About The Team And Role

You will be working alongside the back-office team, predominantly dealing with enquiries relating to outstanding Parking Charge Notices and all associates administration of cases through the case lifecycle

Job Details

Pay: £25,000pa

Full time 37.5 hours, per week

Permanent

Location: Office based, Denton

What You’ll Do

• Dealing with written communication from customers and clients. Reviewing and actioning accounts accordingly. Replying using standard format templates as well as composing bespoke responses
• Action client requests to cancel or reissue Parking Charge Notices
• Assist with opening post, scanning documents onto accounts
• Review and approve car park pictures to approve contravention
• Assistance with any other duties that are within the scope of the job purpose
  
  

Requirements

Skills and competencies we are looking for

• Focussed with a strong moral compass, working to DRP values and ethics
• Act with integrity, with an open, honest, approach
• Strong and effective team player with an inclusive and collaborative approach
• Positive attitude: motivated, with the ability to be flexible and adaptable
• High attention to detail, with good written and verbal communication skills
• Ability to work under pressure and manager multiple tasks effectively
• Proven experience of working in a dynamic, fast paced environment where collaboration, teamwork and support are an integral part of the job
• Strong planning and organisational skills with the ability to prioritise and work at pace.
• Comfortable with working autonomously
  
  

Benefits

• Welcome working environment
• Casual dress
• Hastee pay, (access to salary before payday)
• Free fruit and drink at all sides
• Employee assistance programme
• Company pension
• Colleague perks scheme
• Christmas Savings scheme
• Free on-site parking
• Death in service benefit
  
  

Bristow and Sutor Group is an equal opportunities employer. It promotes a culture where diversity is valued, respected and built upon, attracts and retains a workforce based on merit and ability and is reflective of the communities it serves.

#INDHP