Writing Team Lead - Customer-Centric Marketing (Remote)

Agilent Technologies; North East; Hybrid; GBP 70,000 - 95,000; Full time

Job summary

Agilent Technologies is seeking a Writing Manager to lead its internal marketing Writing Team. You will drive content strategy, governance, and performance, delivering customer-centric, data-driven content and leveraging AI tools for scalable quality.

The role emphasizes leadership, cross-functional collaboration, and ensuring on-time, on-budget delivery of all written content while aligning with brand messaging and SEO best practices.

Qualifications

• Bachelor's or equivalent required.
• 8+ years of marketing experience.
• 1+ years leading people, projects, or programs at this level.
• Demonstrated management and leadership in implementing strategies, projects, technologies and processes.
• Knowledge of AI tools and best practices for content generation.
• Awareness of SEO, AEO, and GEO best practices.
• Excellent organization, planning, problem solving and process management/improvement skills.
• Demonstrated ability to collaborate across multiple hierarchical levels in an international, matrixed environment.
• Ability to develop and maintain strong stakeholder partnerships and vendor relationships.
• Ability to handle high pressure, visibility, and workload.
• Knowledge of Agilent product areas, markets, and industry sales processes.
• Outstanding written and oral English communication skills.

Responsibilities

• Lead a team of writers, editors and terminologists.
• Manage the writing strategy; ensure development of all written content on time and on budget.
• Support innovation and creativity to deliver customer-centric marketing content.
• Drive a Customer First mindset to meet customer needs and strategic priorities.
• Implement a one enterprise-level workflow to drive consistent processes and quality.
• Apply Agilent brand messaging to drive reputational excellence.
• Partner with SEO/AEO/GEO experts to optimize content for search and findability.
• Assess AI opportunities for writing applications and manage AI tools to deliver engaging content.
• Foster collaboration with stakeholders and cross-functional teams to align resources.
• Drive continuous improvement of content development processes and corrective actions.
• Support terminology management as part of customer experience.
• Manage M&A marketing rebranding activities to reflect the Agilent brand.
• Support regulatory compliance.
• Oversee people manager duties including hiring, performance evaluation, and training needs.
• Ensure compliance with corporate standard business processes by employees, partners, and vendors.

Skills

Leadership

Project management

Communication skills

Collaboration across teams

AI tools knowledge

SEO knowledge

English proficiency

Education

Bachelor's degree or equivalent

Job description

Agilent Technologies is seeking a Writing Manager to lead its internal marketing Writing Team. You will drive content strategy, governance, and performance, delivering customer-centric, data-driven content and leveraging AI tools for scalable quality.

The role emphasizes leadership, cross-functional collaboration, and ensuring on-time, on-budget delivery of all written content while aligning with brand messaging and SEO best practices.