WorkWell Team Manager

EMEA3 Recruitment; Chichester; Hybrid; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Laptop provided

30 days annual leave

Local government pension

Staff discounts

Job summary

West Sussex County Council is seeking an experienced manager to lead the WorkWell Coaching function, ensuring the smooth day-to-day delivery of the service and supporting staff to provide a consistent, high quality experience.

The role spans dispersed coaching teams across West Sussex, with travel to meet participants in community settings, a hybrid working arrangement, and a focus on performance, data quality and strong partnerships with NHS, VCSE and employers.

Qualifications

• Professional qualification or equivalent experience in coaching, employability, health or related field.
• Level 2 English and Maths (C/4 or above).
• Experience of managing or supervising staff in a customer facing or community-based service.
• Proven experience of leading and coordinating dispersed teams across multiple locations, ensuring consistent delivery standards.
• Experience of maintaining accurate records and high standards of data quality, including MI, performance monitoring and reporting.
• Demonstrable experience of building partnerships with external stakeholders, NHS, VCSE and employers.
• Strong problem-solving and decision-making skills, with adaptability in a fast-paced environment.
• Excellent communication skills and ability to influence and negotiate with stakeholders.
• High IT proficiency including MS Office and experience with CRM/case management systems.
• Ability to maintain professional boundaries while supporting staff in challenging situations.

Responsibilities

• Lead and manage a dispersed team of Work & Health Coaches across West Sussex.
• Ensure consistent supervision, performance management and high-quality service delivery.
• Oversee referrals, triage, and caseload allocation to meet programme objectives.
• Support mobilisation and development of the service, implementing new processes.
• Take responsibility for performance management, staff development and compliance with KPIs.
• Ensure data quality and accurate MI submissions and audit-ready reporting.
• Drive continuous improvement and build partnerships with NHS, VCSE and employers.

Skills

People leadership

Team management

Coaching

Stakeholder engagement

Communication skills

Data management

MI reporting

IT literacy

Tools

CRM systems

MS Office

Case management software

Job description

Are you an experienced people leader with a passion for developing teams and delivering high quality services?

We are looking for a confident and inspiring manager to lead, motivate, and support a team working across multiple locations. As a key member of our leadership team, you will oversee the day-to-day delivery of this new service across West Sussex.

WorkWell is a health-led early intervention programme delivered in partnership with the NHS, employers and community organisations. The service supports people with long term health conditions or disabilities to stay in work or return to employment, providing personalised coaching, practical adjustments and wellbeing support. This role is central to ensuring the programme delivers consistent, evidence-based interventions that help residents thrive at work despite health challenges.

Salary: £48,226 to £51,356 per annum

Contract Type: Fixed Term Contract until 11 November 2028. Final start and end dates will be agreed with the successful candidate.

Working Pattern: Full-time (37 hours per week)

Location: Power Place, 2 Terminus Rd, Chichester PO19 8UE

Interview Date: Wednesday 02 September and Thursday 03 September 2026

Internal candidates wishing to apply for this role will be considered for a secondment position. Please can you therefore discuss and agree this with your manager before applying for this position.

This role requires the successful candidate to travel throughout West Sussex to meet and work with participants face‑to‑face at appropriate locations in the community: libraries, community centres, health settings and job centres, working flexibly to meet the needs of the programme.

Regular attendance at your base location will also be necessary, and there will be opportunities for remote work. Final arrangements will be confirmed with the successful candidate.

You will need to be able to travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes available.

This is essential for working closely with participants offering them the vital in person support they deserve.

Working arrangements will be discussed as part of the recruitment process; however, candidates must be able and willing to meet the hybrid working requirements of the role.

About the Job

In this role, you will lead the WorkWell Coaching function, ensuring the smooth day to day delivery of the service and supporting staff to provide a consistent, high quality experience.

There will be some key responsibilities likely to feature in this role, including:

• Lead and manage a dispersed team of Work & Health Coaches based across multiple community locations throughout West Sussex.
• Ensure consistent supervision, performance management and service delivery regardless of location, supporting staff to deliver high quality coaching interventions.
• Oversee referrals, triage, and caseload allocation, ensuring workflows are effectively managed and the team is well‑positioned to meet programme objectives.
• Work closely with the WorkWell Service Manager to support the mobilisation and ongoing development of the service, implementing new processes, contributing to continuous improvement and ensuring that the coaching function operates efficiently and consistently across the county.
• Responsible for performance management, staff development and ensuring compliance with programme requirements, Key Performance Indicators (KPIs) and service level agreements.
• Ensure high standards of data quality and programme reporting, leading on accurate record‑keeping, MI submissions and audit‑ready processes.
• Drive continuous improvement and partnership working, embedding consistent practice, implementing new processes and building strong relationships with NHS, VCSE and employer partners.

If you are a confident leader who thrives on driving change, improving performance, and supporting teams to deliver exceptional services, we'd love to hear from you.

Apply today and play a key role in shaping the future of WorkWell across West Sussex.

Required Qualifications and Skills

• Relevant professional qualification or equivalent experience in coaching, employability, health, community services or related field.
• Level 2 English and Maths (C/4 or above).
• Experience of managing or supervising staff in a customer facing or community-based service.
• Proven experience of leading and coordinating dispersed teams across multiple locations, ensuring consistent delivery standards.
• Experience of maintaining accurate records and high standards of data quality, including contributing to management information (MI), performance monitoring and programme reporting requirements.
• Demonstrable experience of building and maintaining effective partnerships with external stakeholders, organisations (e.g. NHS, VCSE, employers).
• Strong problem‑solving and decision‑making skills, with the ability to respond effectively in a fast‑paced environment.
• Excellent communication skills, with a proven ability to influence, negotiate and build rapport with a wide range of stakeholders.
• High level of IT proficiency, including Microsoft Office applications and experience of using case management, CRM or other data management systems.
• Ability to maintain professional boundaries while supporting staff to manage complex, sensitive or challenging situations effectively and appropriately.

For more information on the Key Skills as well as the Qualifications and/or experience required, please refer to the Job Description attached.

Rewards and Benefits

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work‑life balance and are rewarded for the work they do.

A laptop and mobile will be supplied if applicable to your role. You will benefit from 30days annual leave, plus the opportunity to buy additional leave and an excellent local government pension scheme

A range of discounts give our staff access to hundreds of offers; groceries, travel, cinema tickets, days out, leisure activities, high street retailers and the opportunity to save over £1,000 a year through our West Sussex Choices benefits platform.

For more information about the wide variety of benefits you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is CPP01408.

For an informal conversation or for further information regarding the role, please contact Rebecca Ayers at [e-mail]

For issues or queries regarding your application please contact [e-mail].

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to right to work within the UK, enhanced Disclosure and Barring Service (DBS) check, satisfactory references, and a health check.

Any candidates wishing to apply for this position, who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship (CoS) for the post by assessing their circumstances against criteria specified on the gov.uk website.

Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.

RSi