Community Operations Manager

West Sussex County Council; Chichester; On-site; GBP 65,000 - 68,000; Full time

Benefits offered by this job

Employee Assistance Programme

Generous annual leave with option to买额

Local government pension scheme

Staff discounts

Job summary

West Sussex County Council seeks a Community Operations Manager to lead the Communities Directorate’s initiatives across community safety, economic regeneration, libraries and wellbeing services. The role focuses on developing outcomes for adults and older people, ensuring timely delivery and strong partnerships across health and local government.

The post involves policy development, system integration, and driving the Early Support transformation, with salary ranges reflecting regional scales

Qualifications

• Post-graduate professional qualification in a relevant/relatable field or equivalent high-level experience demonstrating broad application of knowledge.
• Expert operational experience in specialist area, including delivering front-facing services or health and wellbeing interventions.
• Expert knowledge relating to the service, including theory and practical application to develop policies and guidance.
• Knowledge of complex political environment of local government and partner organisations; experience shaping and implementing change.
• Experience of managing demand, developing efficient customer journeys and delivering efficiencies.
• Experience in leading staff and managing partnerships.
• Experience of budgeting and contributing to high-level spending decisions.
• Sound knowledge of key legislative frameworks.

Responsibilities

• Develop and maintain multi-disciplinary relationships to deliver effective services.
• Collaborate with agencies and health partners to drive system-wide improvements.
• Contribute to policy development, processes and planning including Early Support transformation.
• Support delivery of prevention and assessment initiatives for adults and older people.
• Lead and manage staff and partnership approaches to achieve objectives.

Skills

Practical problem-solving

Expert advisory skills

Partnership working

Research & planning

Communication & influence

People & performance management

Education

Post-graduate qualification or equivalent

Extensive operational experience in health and wellbeing

Expert knowledge of service area

Policy and guidance development

Local government political environment

Demand management & customer journeys

Budget management experience

Legislative frameworks knowledge

Job description

We are seeking a to serve as a Community Operations Manager key member of The Communities Directorate. Our Communities Directorate encompasses Community Safety, Economic Regeneration, our Library Service, and a broad range of specialist and targeted services and interventions, such as our refugee resettlement services and the strategic oversight of domestic abuse and prevent.

About the job

Salary: £64,682 to £68,330per annum

Location: County Hall, Chichester

Contract: 12-monthFixed Term Contract /Secondment

Working pattern: Full time 37 hours

You will need to hold a valid, full driving licence for this role for regular travel independently around the county, including to areas that may not be easily accessible by public transport. Pool cars and pool bikes are available.

About the job

You will be working closely with colleagues, partners, and communities, this is an opportunity for a forward-thinking individual to use their knowledge, experience and expertise to further develop our working age adult and older people approaches, which include the Prevention and Assessment Team (PAT), Changing Future West Sussex, our Health and Wellbeing strategies and commissioning, and our strategic approaches to building community resilience and community led support.

It is expected that the role will contribute to the ongoing development of the service in the context of current and new legislation and changing regulation requirements by central government. You will be responsible for developing and maintaining multi-disciplinary relationships within and outside the organisation to deliver effective, efficient and timely services. You will be working with other agencies and health partners, and contributing to system wide integration developments, policy, processes and planning, in particular the ongoing development and implementation of the system wide Early Support transformation.

What you’ll need to succeed

(Please note these skills & qualifications will be used to shortlist applications)

Key Skills:

1. Ability to make sound pragmatic problem-solving decisions, which will have a wider service impact and could be business critical, including the ability to analyse and tackle difficult problems of a technical, professional, resource or people related nature using existing policies, procedures and knowledge to devise approaches.
2. Ability to give detailed expert and technical advice and use considerable judgement to define and resolve problems and identify solutions without clear guidance.
3. Sound partnership working skills, including the successful co-ordination of partners, with the ability to develop and manage effective relationships to successfully deliver objectives.
4. Effective research, evaluation, interpretation and planning skills to derive conclusions and plan over the short to medium term. Ability to set timescales and objectives and review effectiveness of service delivery.
5. Highly developed communication skills to persuade, negotiate or influence within or outside the organisation to achieve challenging/sensitive objectives and ensure implementation of solutions.
6. Effective people and performance management skills with the ability to provide direction, leadership and support to individuals and teams.

Qualifications and/or experience

• Post-graduate professional qualification in a relevant/relatable field or the equivalent high-level of significant experience demonstrating comprehensive application of the above levels of knowledge in a relevant setting.
• Expert relevant experience in specialist area, including sound relevant operational experience, for example, delivering or coordinating quality front facing services, or health and wellbeing interventions, with a significant number of years working in the environment.
• Expert specialist, theoretical knowledge and experience relating to the service specialism.
• Detailed practical knowledge of complex theories including relevant technical knowledge to formulate and develop policies, processes, and guidance.
• Sound practical and theoretical knowledge of the political environment of local government and partner organisations, and exposure to shaping and supporting, and implementing change.
• Demonstrable experience in managing demand, the development of efficient and effective sustainable customer journeys and delivering efficiencies.
• Considerable experience of managing, leading staff and managing partnership approaches.
• Experience of managing a budget and contributing to financially related decisions on high level spending.
• A sound knowledge of key legislative frameworks.

Rewards and Benefits

• Access to our Employee Assistance Programme, we are committed to providing a healthy work life balance.
• You will benefit from a generous amount of annual leave, plus the opportunity to buy additional leave, an excellent local government pension scheme as well as a range of discounts giving our staff access to hundreds of offers.

For more information about the wide variety of benefits, you can take advantage of please visit our Rewards and Benefits page.

Further Information

The reference number for this role is (CPP01415).

For further information regarding the role, or a conversation regarding the application process, please contact HR recruitment please contact Rachael Doolan – Recruitment Specialist [e-mail]

Equity, inclusion and accessibility

Equity, inclusion and accessibility is important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.

We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.