WorkWell Manager

97 Reed Wellbeing Ltd; Chelmsford; On-site; GBP 40,000 - 46,000; Full time

Benefits offered by this job

25 days annual leave (pro-rata)

Reed Pension Scheme

Management & Leadership training

Professional & Personal Development-F

Job summary

Reed in Partnership is seeking a WorkWell Manager to lead a team delivering integrated work and health support, helping people with disabilities and health conditions remain or re-enter sustainable employment. You will provide strategic leadership, oversee performance, and collaborate with commissioners, healthcare providers and community partners.

The role offers flexible working options, a generous base salary pro-rata for part-time, and opportunities for professional development and

Qualifications

• Experience leading teams delivering health, wellbeing, employability or community support services.
• Experience managing performance, quality and operational delivery.
• Experience leading and developing people through coaching, supervision and performance management.
• Experience working with multiple stakeholders and partner organisations.
• Experience managing complex service delivery in a regulated or commissioned environment.
• Experience using performance data to drive improvement.

Responsibilities

• Provide effective leadership, management and support to the Senior Neighbourhood Work & Health Coache and Neighbourhood Work & Health Coaches.
• Conduct regular supervision, performance reviews and development discussions with team members.
• Identify training and development needs and coordinate appropriate learning opportunities.
• Foster a culture of collaboration, continuous improvement and shared accountability.
• Monitor service performance against contractual KPIs, quality standards and participant outcome measures.
• Analyse management information and performance data to identify trends, risks and opportunities for improvement.
• Support the team to achieve referral, engagement, progression and employment outcome targets.
• Ensure effective Multi-Disciplinary Team (MDT) processes are established and consistently applied.
• Provide oversight and escalation support for participants with complex needs.
• Promote integrated working between employment, health and community support services.
• Lead continuous improvement activities and monitor delivery of improvement plans.
• Ensure compliance with safeguarding, data protection, information governance and health and safety requirements.

Skills

Leadership

Performance management

Stakeholder management

Coaching

People management

Team leadership

Education

A-Levels/Level 3 Diploma

GCSE English (Grade B)

Job description

We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.

Pay Range £40,000 to £46,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

Internal applications for this role close on 06/10/2026

This role will be covering Chelmsford, Basildon, Clacton, Colchester & Harlow.

What is the role about?

WorkWell is an integrated work and health support service helping people with disabilities and health conditions to start, stay and succeed in work. The service provides early intervention support to individuals whose health is affecting their ability to work, helping them to overcome barriers, improve wellbeing and achieve sustainable employment outcomes.

Role responsibilities

The WorkWell Manager is responsible for the leadership, performance and quality of the WorkWell service within their locality. Leading a team of Senior Neighbourhood Work & Health Coaches and Neighbourhood Work & Health Coaches, the postholder will ensure the delivery of high-quality, person-centred support that helps people with disabilities and health conditions remain in work, return to work or move into sustainable employment. Working closely with commissioners, healthcare providers, employers, community organisations and digital delivery partners, the WorkWell Manager will ensure the service operates effectively, meets contractual requirements and contributes to improved health, wellbeing and employment outcomes for participants. The role will provide strategic leadership, operational oversight and continuous improvement support, fostering a culture of collaboration, innovation and accountability across the service.

Just some of your day-to-day responsibilities will include:

• Provide effective leadership, management and support to the Senior Neighbourhood Work & Health Coache and Neighbourhood Work & Health Coaches.
• Conduct regular supervision, performance reviews and development discussions with team members.
• Identify training and development needs and coordinate appropriate learning opportunities.
• Foster a culture of collaboration, continuous improvement and shared accountability.
• Monitor service performance against contractual KPIs, quality standards and participant outcome measures.
• Analyse management information and performance data to identify trends, risks and opportunities for improvement.
• Support the team to achieve referral, engagement, progression and employment outcome targets.
• Ensure effective Multi-Disciplinary Team (MDT) processes are established and consistently applied.
• Provide oversight and escalation support for participants with complex needs.
• Promote integrated working between employment, health and community support services.
• Lead continuous improvement activities and monitor delivery of improvement plans.
• Ensure compliance with safeguarding, data protection, information governance and health and safety requirements.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website

With the chance to dramatically make a difference to the local community, this role offers immense job satisfaction. At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

Your qualifications and experience

To be successful in this role, we are looking for someone with:

• Experience leading teams delivering health, wellbeing, employability, social care or community support services.
• Experience managing performance, quality and operational delivery.
• Experience leading and developing people through coaching, supervision and performance management.
• Experience working with multiple stakeholders and partner organisations.
• Experience managing complex service delivery in a regulated or commissioned environment.
• Experience using performance data and management information to drive improvement.
• Understanding of the relationship between health, disability and employment.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Experience

• Experience managing WorkWell, employability, health coaching, social prescribing, vocational rehabilitation or wellbeing services.
• Experience working within integrated health and employment programmes.
• Experience working alongside NHS organisations or community health providers.
• Experience managing multidisciplinary teams.
• Experience managing contract delivery against KPIs and outcomes.
• Fluency in community languages relevant to the local area.

Essential Knowledge

• Understanding of work and health policy and practice.
• Understanding of disability, long-term health conditions and mental health.
• Knowledge of safeguarding and risk management.
• Knowledge of equality, diversity and inclusion.
• Understanding of partnership and stakeholder management.
• Understanding of quality assurance and service governance frameworks.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity.

We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis.

Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work.

We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Phone: [phone] Email: [e-mail]