Senior Neighbourhood Work & Health Coach

97 Reed Wellbeing Ltd; Chelmsford; Hybrid; GBP 34,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Leadership training

Professional & Personal Development

Bi-annual pay reviews

Job summary

Reed in Partnership is seeking a Senior Neighbourhood Work & Health Coach to lead delivery of an integrated Work & Health service. You will coach frontline teams, provide guidance, and ensure high-quality, person-centred support to help participants remain in work or move into sustainable employment.

Applicants should have experience in coaching peers, managing caseloads, and collaborating with clinicians and community partners.

Qualifications

• Experience providing coaching or guidance to individuals facing health, wellbeing or employment barriers.
• Experience managing a caseload and supporting individuals to achieve outcomes.
• Experience mentoring or coaching colleagues in a professional setting.
• Experience in performance and quality-driven service delivery.
• Experience collaborating with internal and external stakeholders.
• Experience supporting people with physical or mental health conditions or disabilities.

Responsibilities

• Provide day-to-day guidance and support to Work & Health Coaches.
• Conduct observations and quality reviews of coaching practice.
• Provide coaching, mentoring and informal supervision sessions.
• Monitor team performance against service KPIs and outcomes.
• Conduct regular caseload reviews.
• Analyse management information to identify trends and risks.
• Ensure participants receive timely and effective support.
• Develop personalised Work and Health Action Plans.
• Support participants to remain in work or return to work.

Skills

Coaching

Motivational interviewing

Relationship building

Interpersonal skills

Analytical thinking

CRM systems

Microsoft Office

Education

2 A-Levels or Level 3 Diploma

Tools

CRM systems

Microsoft Office

Job description

We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.

Pay Range £34,000 to £38,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

Job Description

Do you have experience of providing coaching, mentoring and informal supervision sessions to support the development and performance of frontline teams? Do you have experience of supporting participants with complex health and employment needs to remain in work, return to work or secure suitable employment? Then consider the role of Senior Neighbourhood Work & Health Coach at Reed in Partnership! Please Note, these roles are expressions of interest only at this point. We are currently working on a number of exciting opportunities within this area and are looking to build a pipeline of talent to allow us to work quickly upon contract award. We will be in a position to be able to begin the formal recruitment process in the coming weeks and we will be in touch to discuss the next steps of your expression of interest as soon as possible.

Internal applications close on 06/10/2026

This role will be covering Chelmsford, Basildon, Clacton, Colchester & Harlow.

What is the role about?

WorkWell is an integrated work and health support service helping people with disabilities and health conditions to start, stay and succeed in work. The service provides early intervention support to individuals whose health is affecting their ability to work, helping them to overcome barriers, improve wellbeing and achieve sustainable employment outcomes. The Senior Neighbourhood Work & Health Coach is a lead practitioner responsible for supporting the delivery of a high-quality, integrated work and health service. The role combines direct participant support with leadership, coaching and quality responsibilities, ensuring individuals receive effective, person-centred support to remain in work, return to work following absence, or move into sustainable employment. Working closely with the WorkWell Manager, healthcare professionals, employers and community partners, the Senior Neighbourhood Work & Health Coach will act as a subject matter expert, supporting the development of Work & Health Coaches, contributing to multi-disciplinary case management, and driving service quality, performance and continuous improvement. The postholder will provide guidance and day-to-day operational support to colleagues while maintaining oversight of complex participant cases and promoting positive employment and wellbeing outcomes.

Just some of your day-to-day responsibilities will include:

• Provide day-to-day guidance and support to Work & Health Coaches.
• Conduct observations and quality reviews of coaching practice.
• Provide coaching, mentoring and informal supervision sessions.
• Monitor team performance against service KPIs and outcomes.
• Conduct regular caseload reviews.
• Analyse management information to identify trends and risks.
• Ensure participants receive timely and effective support.
• Undertake holistic biopsychosocial assessments.
• Develop personalised Work and Health Action Plans.
• Support participants to remain in work, return to work or secure suitable employment.
• Provide specialist advice on complex barriers to employment.
• Work closely with clinicians, social prescribers and community partners.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

You will have access to the range of Reed in Partnership benefits, which include:

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be found on our website

Our company values

We are fair open and honest; we take ownership, and we work together.

To be successful in this role, we are looking for someone with:

• Experience providing advice, guidance, coaching or support to individuals facing health, wellbeing or employment-related barriers.
• Experience managing a caseload and supporting individuals to achieve agreed outcomes.
• Experience supporting, mentoring or coaching colleagues in a professional environment.
• Experience working within a performance and quality-driven service.
• Experience working collaboratively with multiple internal and external stakeholders.
• Experience supporting individuals with physical health conditions, mental health conditions, disabilities or complex barriers.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Essential Knowledge

• Understanding of the impact that physical health, mental health and disability can have on an individual's ability to obtain, remain in or return to work.
• Understanding of person-centred support and strengths-based coaching approaches.
• Knowledge of safeguarding principles and risk management.
• Awareness of local health, wellbeing and community support services.
• Understanding of equality, diversity and inclusion principles in service delivery.

Essential Skills

• Strong coaching, motivational interviewing and relationship-building skills.
• Ability to support individuals to identify goals and develop practical action plans.
• Strong interpersonal and communication skills.
• Ability to manage competing priorities and a complex caseload.
• Ability to analyse information and identify appropriate interventions.
• Strong record keeping and administrative skill.
• Good digital literacy and confidence using CRM systems and Microsoft Office applications.
• Ability to influence and collaborate positively with colleagues, employers and external partners.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Whilst some roles are advertised as Full-Time, we may be able to consider applicants who are looking to work on a Part-Time basis. Please note our ability to accommodate flexible working arrangements will vary from role to role, dependent on business requirements.

We have an on-going strategic priority to make this a great place to work. We are a family‑owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other. Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For. Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Phone: [phone] Email: [e-mail]