Neighbourhood Work & Health Coach

97 Reed Wellbeing Ltd; Chelmsford; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Reed Pension Scheme

Award Winning Management & Leadership

Professional & Personal Development

Job summary

Reed in Partnership is seeking a Neighbourhood Work & Health Coach to provide personalised, person-centred support to individuals facing health and wellbeing challenges impacting employment.

Role involves coaching, assessments, and case management to help participants stay in work, return after absence, or move into suitable roles, with strong cross-sector coordination and a focus on practical solutions.

Qualifications

• Experience delivering personalised advice, guidance, coaching or support services to adults facing barriers to employment, health or wellbeing.
• Experience managing a caseload and supporting individuals to achieve agreed outcomes.
• Experience working in partnership with multiple organisations and stakeholders.
• Experience working to performance standards and quality requirements.
• Strong understanding of how physical health and wellbeing affect employment.

Responsibilities

• Conduct biopsychosocial assessments to understand health, wellbeing and employment ties.
• Build trusting relationships using person-centred coaching.
• Use motivational interviewing to identify strengths, barriers and opportunities.
• Develop personalised Work and Health Action Plans with employment and wellbeing goals.
• Identify barriers affecting work capacity and progression.
• Provide ongoing coaching to improve confidence and work readiness.
• Support return-to-work planning and workplace adjustments.
• Coordinate interventions and referrals to address barriers.
• Provide employment coaching, including CV development and interview prep where appropriate.
• Collaborate with clinicians and community providers to coordinate integrated support.

Skills

Personalised coaching

Caseload management

Partnership working

Performance standards

Empathy & motivation

Education

Two A-Levels or Level 3 Diploma

GCSE English (Grade B)

Level 2 Literacy (if interview)

Job description

We are on a mission to be the partner of choice for developing people and their communities. Reed Wellbeing is a public service provider delivering lifestyle and wellbeing programmes that help people improve their health.

Pay Range £30,500 to £34,000

Working Hours/Pattern: Full-time, although we would be happy to consider applicants who are looking to work on a part time basis.

This role will be covering Chelmsford, Basildon, Clacton, Colchester & Harlow.

Internal applications for this role close on 06/10/2026

Job Description

The Neighbourhood Work & Health Coach will provide personalised, person-centred support to individuals experiencing physical health, mental health or wider wellbeing challenges that impact on their employment. Working closely with healthcare professionals, employers, community organisations and other support services, the postholder will help participants remain in work, return to work following absence, or move into suitable employment. Through coaching, assessment and coordinated case management, the Neighbourhood Work & Health Coach will support participants to develop practical solutions to health and employment barriers.

• Conduct comprehensive biopsychosocial assessments to understand the relationship between a participant's health, wellbeing and employment circumstances.
• Build trusted and supportive relationships with participants through a person-centred coaching approach.
• Use motivational interviewing and behaviour change techniques to identify strengths, aspirations, barriers and opportunities.
• Develop personalised Work and Health Action Plans that include employment, wellbeing and personal goals.
• Identify physical health, mental health, social and practical barriers affecting a participant's ability to remain in work, return to work or secure new employment.
• Provide ongoing coaching, guidance and practical support to help participants improve confidence, wellbeing and work readiness.
• Support participants to remain in employment through early intervention, workplace problem-solving and appropriate workplace adjustment planning.
• Work with participants who are absent from work to develop structured return-to-work plans, including phased returns where appropriate.
• Coordinate interventions and referrals that address identified barriers, ensuring support is timely, proportionate and outcome-focused.
• Provide employment coaching including career planning, job search support, CV development and interview preparation where appropriate.
• Work closely with clinicians, social prescribers, health coaches, occupational health professionals and community support providers to coordinate integrated support plans.
• Identify, assess and appropriately lift safeguarding, welfare and risk concerns in accordance with organisational policies and procedures.

What’s in it for you?

A generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities.

• 25 days annual leave (pro-rata for part time) plus statutory bank holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
• Plus much more that can be foundon our website

Requirements & Qualifications

To be successful in this role, we are looking for someone with:

• Experience delivering personalised advice, guidance, coaching or support services to adults facing barriers to employment, health or wellbeing.
• Experience managing a caseload and supporting individuals to achieve agreed outcomes.
• Experience working in partnership with multiple organisations and stakeholders.
• Experience working to performance standards and quality requirements.
• Strong of the impact that physical health, mental health and disability can have on employment.
• A minimum of 2 A-Levels or an equivalent Level 3 Diploma.
• GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification).
• OR achievement of a Level 2 in Literacy Assessment at interview stage OR International Equivalents.

Desirable Experience

• Experience within employment support, vocational rehabilitation, health coaching, social prescribing, occupational health or wellbeing services.
• Qualification in Advice & Guidance, Health Coaching, Employability, Counselling, Social Care or a related discipline.
• Experience supporting individuals to remain in work or return to work following sickness absence.
• Knowledge of reasonable adjustments and disability-inclusive employment practices.
• Fluency in community languages. Community languages may include Cantonese, Mandarin, Hindi, Urdu, Punjabi, Somali, Vietnamese, Dari, Yoruba, Turkish, French, Spanish, Albanian, Arabic, Bengali, Farsi, Guajarati, Polish, Serbian and Greek (Dependent on programme)

Personal Attributes

• A passion for supporting candidates with additional needs, driven by an inherent belief that such candidates can and do achieve.
• Demonstrates empathy, resilience and a person-centred approach.
• Able to build trust and rapport with people from diverse backgrounds.
• Strong coaching, motivational and problem-solving skills.
• Ability to manage complexity whilst maintaining a positive and solution-focused approach.
• Commitment to improving health, wellbeing and employment outcomes for participants.

We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria.

At Reed in Partnership, we live and breathe our values in every decision and action taken, resulting in a collaborative and enjoyable culture within our offices. Our company values – we are fair open and honest; we take ownership, and we work together.

We are a family-owned company. We think this makes us unique compared to a lot of other companies. It is fundamental to the way our workplaces operate, the decisions we make and how we treat each other.

Our workplaces have been recognised for multiple awards. Most recently we were really proud to be presented with three UK Employee Experience Awards in 2022: Gold for Best Talent Management Programme, Silver for Diversity and Inclusion and Bronze for Best Large Company to Work For.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.