Workshop Technician - Full time

DECATHLON Belgium NV; Reading; On-site; GBP 17,000 - 22,000; Full time

Job summary

Decathlon UK is hiring a Workshop Technician to diagnose faults, service and repair bikes and other sports gear in-store. You will deliver great customer experiences while keeping products in top condition.

You’ll manage workshops operations, assist with stock, analyze performance and help grow the workshop business. Cytech certification or strong workshop background is a plus; evening and weekend shifts apply.

Qualifications

• Experience diagnosing bike faults.
• Repair bikes and servicing.
• Strong customer service skills.
• Cytech certification preferred.
• Knowledge of stock management in a retail workshop.

Responsibilities

• Diagnose technical faults and agree on solutions with customers.
• Service and repair customer products in-store.
• Deliver excellent customer service experience.
• Manage workshop stock, ordering and control.
• Analyze business performance and help grow the workshop operation.
• Deliver workshop KPIs and contribute to sales goals.

Skills

Bike diagnosis

Bike repairs

Customer service

Tech-savvy

Cytech certified

Job description

International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

In a nutshell, your responsibilities will include:

• Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
• Servicing and repair of customer products within your Decathlon Store
• Ensuring that your customers have the best customer service experience
• Stock management, ordering and control
• Business performance analysis
• Creatively developing and growing the workshop operation and customer base
• Delivery of workshop KPI’s

Additional Information

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

The profile we’re looking for:

• A sports fanatic at heart
• Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
• A master of creative solutions, spotting details others miss
• Smooth talker with top-notch people skills
• Customer service champ who loves going above and beyond
• Eager beaver for personal growth and helping others learn
• Tech-savvy enough to navigate the digital world
• Understanding of commerciality and how to grow and develop a business
• A passion for sustainability