Bike Workshop Technician & Repair Specialist

DECATHLON Belgium NV; Reading; On-site; GBP 17,000 - 22,000; Full time

Job summary

Decathlon UK is hiring a Workshop Technician to diagnose faults, service and repair bikes and other sports gear in-store. You will deliver great customer experiences while keeping products in top condition.

You’ll manage workshops operations, assist with stock, analyze performance and help grow the workshop business. Cytech certification or strong workshop background is a plus; evening and weekend shifts apply.

Qualifications

• Experience diagnosing bike faults.
• Repair bikes and servicing.
• Strong customer service skills.
• Cytech certification preferred.
• Knowledge of stock management in a retail workshop.

Responsibilities

• Diagnose technical faults and agree on solutions with customers.
• Service and repair customer products in-store.
• Deliver excellent customer service experience.
• Manage workshop stock, ordering and control.
• Analyze business performance and help grow the workshop operation.
• Deliver workshop KPIs and contribute to sales goals.

Skills

Bike diagnosis

Bike repairs

Customer service

Tech-savvy

Cytech certified

Job description

Decathlon UK is hiring a Workshop Technician to diagnose faults, service and repair bikes and other sports gear in-store. You will deliver great customer experiences while keeping products in top condition.

You’ll manage workshops operations, assist with stock, analyze performance and help grow the workshop business. Cytech certification or strong workshop background is a plus; evening and weekend shifts apply.