Workshop & Technical Support Engineer in Tamworth, Staffordshire

Energy Jobline CVL; Tamworth; On-site; GBP 32,000 - 45,000; Full time

Job summary

Energy Jobline CVL is seeking a hands-on Workshop & Technical Support Engineer specializing in refrigeration and process cooling. You will diagnose faults, service and refurbish equipment, and support customers and field engineers while coordinating workshop activity.

The role combines practical workshop engineering with technical troubleshooting, testing and repair coordination, offering opportunities for career development within a specialist engineering environment.

Qualifications

• Proven experience servicing refrigeration or process cooling equipment.
• Knowledge of refrigeration systems and components.
• F-Gas certification appropriate to the work undertaken.
• City & Guilds or equivalent practical experience.
• 2+ years in a similar engineering, workshop or technical service support position.

Responsibilities

• Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
• Work on customer-owned, rental, loan and trial equipment returned to the workshop.
• Carry out routine and urgent repairs, ensuring equipment meets quality and performance standards.
• Test equipment before release and ensure all work is completed safely, efficiently and within budgets.
• Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
• Coordinate parts, resources and workloads with the Engineering Manager.
• Provide technical information to sales to support quotations and approvals.
• Maintain accurate service, repair, refurbishment and testing records.

Skills

Fault finding

Repair & refurbishment

Customer support

Electrical diagrams

Workshop planning

Education

City & Guilds qualification

Mechanical/electrical qualification

Tools

MS Office

CRM systems

Service management systems

Job description

Workshop & Technical Support Engineer – Refrigeration / Process Cooling

Location: Tamworth
Salary: Competitive, dependent on experience
Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.

The Opportunity

An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.

This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.

The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.

Key Responsibilities

Workshop Engineering & Equipment Repairs

• Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
• Work on customer-owned, rental, loan and trial equipment returned to the workshop.
• Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.
• Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.

Workshop Coordination & Planning

• Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
• Coordinate parts, resources and workloads alongside the Engineering Manager.
• Arrange additional technical support where necessary and ensure completed work is properly signed off.
• Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.

Repair Assessments & Commercial Support

• Assess damaged or faulty equipment and identify the work required.
• Prepare accurate estimates for labour, parts and repair costs.
• Provide technical information to the sales team to support quotations and customer approvals.
• Ensure work is completed within agreed costs and commercial parameters.

Quality, Safety & Administration

• Maintain accurate service, repair, refurbishment and testing records.
• Record faults, parts used, work completed and final inspection results.
• Follow health and safety procedures and maintain a clean, safe and organised workshop.
• Use company CRM and service management systems to record activities and maintain accurate customer information.
• Handle confidential information appropriately and keep technical knowledge up to date through training and development.

What We're Looking For

• Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
• Good working knowledge of refrigeration systems, components and associated equipment.
• Valid F-Gas certification appropriate to the work undertaken.
• Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.
• Experience in a similar engineering, workshop or technical service support position; ideally two years or more.
• Ability to read and interpret technical drawings, including electrical schematics.
• Strong diagnostic and problem-solving skills, with a practical, methodical approach.
• Good organisational skills and the ability to manage competing priorities and deadlines.
• Confident communication skills, with the ability to support customers and engineers remotely.
• Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.
• Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.
• A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.

Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.

The Ideal Candidate

You’ll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step