Workshop & Technical Support Engineer

Odin Recruitment Group; Tamworth; On-site; GBP 30,000 - 42,000; Full time

Job summary

Odin Recruitment Group is seeking a hands-on Workshop & Technical Support Engineer to join its engineering team in Tamworth, specialising in refrigeration and process cooling equipment. The role blends workshop engineering, fault-finding, testing and repair coordination, with customer support for field engineers.

You will diagnose faults, service and refurbish equipment, manage the workshop schedule and contribute to improvements while ensuring quality and safety.

Qualifications

• Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
• Good working knowledge of refrigeration systems, components and associated equipment.
• Experience in a workshop/technical service role is desirable.

Responsibilities

• Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
• Coordinate parts, resources and workloads to meet deadlines.
• Prepare accurate repair cost estimates for labour and parts.
• Provide technical information to support quotations and approvals.
• Maintain accurate service and testing records.
• Follow health and safety procedures and keep workshop organised.

Skills

Fault finding

Refrigeration know-how

Customer support

Technical drawings reading

IT skills

Education

City & Guilds refrigeration

Electrical/mechanical quals

Tools

CRM systems

Office suite (Word/Excel/Outlook)

Job description

Workshop & Technical Support Engineer – Refrigeration / Process Cooling

Location: Tamworth

Salary: Competitive, dependent on experience

Working Hours: 37.5 hours per week, Monday to Friday, with additional hours as required. Early finish at 2:30pm on Fridays.

An established engineering business is looking for a hands-on Workshop & Technical Support Engineer to join its team, specialising in process cooling and refrigeration equipment.

This is a varied role combining practical workshop engineering with technical troubleshooting, customer support, equipment testing and repair coordination. You’ll be responsible for ensuring equipment is serviced, repaired and refurbished to a high standard, while supporting customers and field engineers with technical issues.

The position offers the opportunity to develop your technical expertise, contribute to workshop improvements and build a long-term career within a specialist engineering environment.

Key Responsibilities

Workshop Engineering & Equipment Repairs

• Diagnose faults, service, repair and refurbish refrigeration and process cooling equipment.
• Work on customer-owned, rental, loan and trial equipment returned to the workshop.
• Carry out routine and urgent repairs, ensuring equipment meets required quality and performance standards.
• Test equipment before release and ensure all work is completed safely, efficiently and within agreed budgets.

Workshop Coordination & Planning

• Maintain the workshop schedule, prioritising jobs to meet deadlines and customer requirements.
• Coordinate parts, resources and workloads alongside the Engineering Manager.
• Arrange additional technical support where necessary and ensure completed work is properly signed off.
• Contribute to the ongoing improvement of workshop processes, facilities and testing equipment.

Repair Assessments & Commercial Support

• Assess damaged or faulty equipment and identify the work required.
• Prepare accurate estimates for labour, parts and repair costs.
• Provide technical information to the sales team to support quotations and customer approvals.
• Ensure work is completed within agreed costs and commercial parameters.

Quality, Safety & Administration

• Maintain accurate service, repair, refurbishment and testing records.
• Record faults, parts used, work completed and final inspection results.
• Follow health and safety procedures and maintain a clean, safe and organised workshop.
• Use company CRM and service management systems to record activities and maintain accurate customer information.
• Handle confidential information appropriately and keep technical knowledge up to date through training and development.

What We're Looking For

• Proven experience servicing, fault-finding and repairing refrigeration or process cooling equipment.
• Good working knowledge of refrigeration systems, components and associated equipment.
• Valid F-Gas certification appropriate to the work undertaken.
• Relevant mechanical, electrical or refrigeration qualifications, such as City & Guilds, or equivalent practical experience.
• Experience in a similar engineering, workshop or technical service support position; ideally two years or more.
• Ability to read and interpret technical drawings, including electrical schematics.
• Strong diagnostic and problem-solving skills, with a practical, methodical approach.
• Good organisational skills and the ability to manage competing priorities and deadlines.
• Confident communication skills, with the ability to support customers and engineers remotely.
• Commercial awareness when assessing repairs, estimating costs and managing workshop budgets.
• Competent IT skills, including Microsoft Word, Excel, Outlook and service management systems.
• A collaborative approach when working with Engineering, Service, Sales and Purchasing teams.

Above all, you'll be a technically minded engineer who takes pride in delivering quality workmanship, solving problems and providing excellent customer service.

Ideal Candidate

You’ll enjoy a hands-on engineering role but also be comfortable speaking with customers, supporting field engineers and helping coordinate workshop activities. If you have a strong refrigeration background, enjoy fault-finding and want a role offering variety, responsibility and long-term development, this could be an excellent next step.