Workshop Support Administrator

H W Martin; Blackwell; On-site; GBP 28,000 - 32,000; Full time

Job summary

H W Martin Fleet Maintenance Ltd is recruiting a Workshop Support Administrator at Blackwell, Derbyshire. The role provides day-to-day admin and coordination support to the HGV/LCV and Plant Workshop Managers, acting as a vital link between Workshop Management, Service Reception and Parts Department.

You will handle calls, bookings and paperwork, ensuring information flows smoothly across teams and operations.

Qualifications

• Strong administrative and organisational skills.
• Proficient in MS Office and general computer-based administration.
• Good communication with people across departments.

Responsibilities

• Provide day-to-day administrative support to Workshop Managers (HGV/LCV and Plant).
• Act as a key link between Workshop Management, Service Reception and Parts Department.
• Handle telephone calls, inquiries and messages, ensuring timely communication.
• Assist with job cards, workshop records, and service documentation.
• Coordinate bookings and customer requirements with Service Reception.
• Coordinate with Parts Department on parts availability and workshop priorities.
• Follow up information to maintain smooth workshop workflow.
• Assist with operational reporting and performance monitoring.
• Maintain accurate electronic records as required.
• Identify delays or gaps and raise them for resolution.
• Support cross-department communication and resolve day-to-day issues professionally.
• Provide general administrative support to the Service Department.

Skills

MS Office

Communication

Organisation

Job description

Job Title: Workshop Support Administrator

Location: Blackwell, Derbyshire (J28, M1)

Salary: £28,000 – £32,000 dependent on experience

Hours: 08:00 – 17:00, Monday to Friday, with a one-hour lunch break

Holiday: 25 days annual leave plus statutory Bank Holidays

Contract: Full-time, Permanent

Reporting to: Service Manager

About H W Martin Fleet Maintenance Ltd

H W Martin Fleet Maintenance Ltd is part of the H W Martin Group, a successful family-owned business established in 1976.

Operating from our workshop facility at Blackwell, Derbyshire, we provide comprehensive maintenance and repair services across a diverse range of HGVs, LCVs, trailers, mobile plant and specialist equipment.

We support both the wider H W Martin Group fleet and a growing portfolio of external customers, providing a professional, responsive and high-quality fleet maintenance service.

The Opportunity

As part of the continued expansion of H W Martin Fleet Maintenance, we are looking to recruit a Workshop Support Administrator to join our busy Fleet Maintenance operation at Blackwell.

Reporting to the Service Manager, you will work closely with and provide day-to-day administrative and coordination support to our HGV/LCV Workshop Manager and Plant Workshop Manager.

By taking ownership of routine administration, communication and follow-up activities, you will allow the Workshop Managers to concentrate on the effective management of our technicians, workload and workshop operations.

This is not simply a desk-based administration role. You will sit at the centre of a busy operational environment and act as an important link between Workshop Management, Service Reception and the Parts Department. You will help ensure that information flows effectively, actions are followed through and issues do not fall between departments.

The role will suit an organised, approachable and proactive individual who enjoys dealing with people, takes ownership of tasks and is comfortable working across different departments.

Key Responsibilities

• Provide day-to-day administrative support to the HGV/LCV and Plant Workshop Managers.
• Act as a key link between Workshop Management, Service Reception and the Parts Department.
• Handle incoming telephone calls, internal enquiries and messages, ensuring information reaches the appropriate person promptly.
• Assist with job cards, workshop records, work in progress and associated service documentation.
• Liaise with Service Reception regarding bookings, customer requirements, job progress and completion information.
• Liaise with the Parts Department regarding parts availability, outstanding requirements and workshop priorities.
• Chase outstanding information and actions to help maintain an efficient flow of work through the workshop.
• Assist Workshop Management with the collation of information for operational reporting and performance monitoring.
• Maintain accurate electronic records where required.
• Identify administrative delays or communication gaps and ensure these are raised and progressed appropriately.
• Support effective communication between departments and help resolve day-to-day issues in a constructive and professional manner.
• Provide general administrative and operational support across the Service Department as required.

About You

The successful candidate will have strong administrative and organisational skills, but equally important will be your ability to communicate effectively and build positive working relationships with people throughout the business.

You will be:

• Organised, dependable and able to manage multiple priorities.
• Approachable and comfortable dealing with a wide range of people and personalities.
• A confident communicator with a professional telephone manner.
• Proactive and willing to take ownership of tasks through to completion.
• Confident enough to chase outstanding actions and information when required.
• Calm and solutions-focused when dealing with pressure or disagreement.
• Able to remain impartial and deal with issues constructively.
• Comfortable working between different departments and helping to bring people together to achieve a common objective.
• A genuine team player with a practical and flexible approach.
• Competent in Microsoft Office and general computer-based administration.

Previous experience within vehicle maintenance, transport, fleet, plant or a workshop environment would be advantageous but is not essential. Experience within service administration, workshop administration or a similar operational support role would also be beneficial.

For the right candidate, attitude, organisation and the ability to work effectively with people will be considered more important than previous industry experience.

H W Martin Fleet Maintenance Ltd is an equal opportunities employer and welcomes applications from suitably qualified candidates.