Aftersales Support

H W Martin; Market Harborough; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays

Company Pension

Life Assurance

Free on-site parking

Employee Assistance Programme

Job summary

King Highway Products is seeking an organised Aftersales Support to join our Market Harborough team. The role provides essential admin support to the busy Service Department, coordinating workshop and mobile service jobs and ensuring accurate records and prompt invoicing.

You will work closely with the Service Manager and Service Controller to progress jobs from booking through to completion and invoicing. Experience in a service, automotive or engineering environment is helpful but not

Qualifications

• Proactive attitude and willingness to learn – Essential
• Excellent organisational skills and attention to detail – Essential
• Ability to use initiative, solve problems and think outside the box – Essential
• A professional and helpful approach to customer service – Essential
• Confidence communicating with customers, suppliers and colleagues – Essential
• Ability to manage several priorities in a busy working environment – Essential
• Good working knowledge of Microsoft Office, particularly Outlook and Excel – Essential
• Previous administrative or customer-service experience – Desirable
• Experience with invoicing, timesheets or WIP management – Desirable
• Experience in automotive, engineering, manufacturing or production administration – Desirable

Responsibilities

• Monitor email inboxes, answer calls and respond to or forward enquiries promptly
• Set up service and workshop WIP records and ensure job information is complete and accurate using the CRM system, regularly reviewing ongoing jobs
• Upload and correctly file engineers’ photographs and supporting job documentation
• Create and maintain workshop service files
• Input engineer timesheets, clockings and expenses
• Arrange hotels, ferries and other travel requirements for mobile service engineers
• Help resolve routine customer queries and elevate more complex issues when required
• Maintain accurate electronic and paper records in line with company procedures
• Support the Service Manager and Service Controller with general administration and job progression

Skills

Organisational skills

Attention to detail

Problem solving

Customer service

Communication

Multitasking

MS Office (Outlook, Excel)

CRM experience

Tools

CRM system

Microsoft Excel

Outlook

Job description

Additional benefits:25 Days Holiday + Bank Holidays, Company Pension, Life Assurance, Free on-site parking, Employee Assistance Programme,

Contract Type:Permanent

Hours of work:08:30hrs – 17:00hrs

The Martin Group of Companies:

The Martin Group of Companies (Est. 1976) provide specialist services to the construction and waste recycling industries, with an annual turnover in excess of £223m. HW Martin Waste Ltd manages a variety of waste and recyclable materials for households and businesses, right across the UK. We are committed to building a first-class talented workforce, so that we can offer the very best service to our customers.

The Company:

King Highway Products is the UK’s leading supplier of specialist vehicles and equipment to the traffic management industry. We design and build specialist vehicles at our Market Harborough site and are looking for a capable and enthusiastic person to support our continued growth.

The Opportunity:

King Highway Products is looking for an organised proactive and customer-focused individual to join us as an Aftersales Support.

This is a varied role providing essential administrative support to our busy Service Department. You will help coordinate workshop and mobile service jobs, maintain accurate records, communicate with customers and ensure completed work is invoiced promptly and professionally.

You will work closely with the Service Manager, Service Controller, Parts Department and our team of mobile and workshop engineers to help jobs progress smoothly from initial booking through to completion and invoicing.

Previous experience in a service, automotive or engineering environment would be helpful, but it is not essential. We are looking for someone who is hardworking, quick to learn, confident communicating with customers and able to keep on top of several priorities.

Responsibilities and Duties to Include:

• Monitor email inboxes, answer calls and respond to, or forward enquiries promptly
• Set up service and workshop WIP records and ensure job information is complete and accurate using the CRM system, regularly reviewing any ongoing jobs.
• Upload and correctly file engineers’ photographs and supporting job documentation
• Create and maintain workshop service files
• Input engineer timesheets, clocking’s and expenses
• Arrange hotels, ferries and other travel requirements for mobile service engineers
• Help resolve routine customer queries and elevate more complex issues when required
• Maintain accurate electronic and paper records in line with company procedures
• Support the Service Manager and Service Controller with general administration and job progression

Experience, Qualifications and Skills required:

• A proactive attitude and genuine willingness to learn – Essential
• Excellent organisational skills and attention to detail – Essential
• Ability to use initiative, solve problems and think outside the box – Essential
• A professional and helpful approach to customer service – Essential
• Confidence communicating with customers, suppliers and colleagues – Essential
• Ability to manage several priorities in a busy working environment – Essential
• Good working knowledge of Microsoft Office, particularly Outlook and Excel – Essential
• Previous administrative or customer-service experience – Desirable
• Experience with invoicing, timesheets or WIP management – Desirable
• Experience in automotive, engineering, manufacturing or production administration – Desirable

Experience is not everything. We are particularly interested in applicants who are:

• Friendly and comfortable speaking with customers
• Prepared to ask questions and learn how the wider business operates
• Happy putting forward ideas and solutions
• Comfortable working independently while also supporting a close-knit team
• Keen to develop their skills and build a long-term career within the business

We are an equal opportunities employer and welcome applications from all suitably qualified persons.

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Do you require us to make any workplace adjustments to help you through the recruitment process and, should you take up employment with us, to effectively carry out the duties of the role? Yes No