Lead Workshop Manager – Commercial Vehicles & KPIs

Transcomm Recruitment; Padworth; Presencial; GBP 45.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus

Overtime

Pension

Life assurance

Descripción de la vacante

Unknown Manufacturer is seeking a Workshop Controller / Manager in Reading to oversee the daily operation of the commercial vehicle workshop and supervise HGV technicians. The role focuses on coaching staff, maintaining safety and quality, and driving KPI performance.

The successful candidate will coordinate with service teams and other departments to ensure productivity, timely repairs, and customer satisfaction. Prior experience in a similar automotive workshop is preferred.

Formación

• Experience managing a commercial vehicle workshop and supervising staff.
• Knowledge of Large Goods Vehicle operations legislation is advantageous.
• IRTEC/BTEC/City & Guilds qualifications would be helpful but not essential.

Responsabilidades

• Assist management in implementing effective processes to achieve high customer satisfaction.
• Manage the commercial vehicle workshop and train HGV technicians daily.
• Aim to maximise technician efficiency and hours sold to deliver profit.
• Collaborate with the Depot Manager to modernise working practices for benefit to business, staff, and customers.
• Maintain relationships with Warranty/Technical departments and follow warranty processes using manufacturer systems.

Conocimientos

Staff coaching

People management

Workshop management

Process improvement

Educación

IRTEC qualification (advantage)

BTEC or City & Guilds (advantage)

Descripción del empleo

Unknown Manufacturer is seeking a Workshop Controller / Manager in Reading to oversee the daily operation of the commercial vehicle workshop and supervise HGV technicians. The role focuses on coaching staff, maintaining safety and quality, and driving KPI performance.

The successful candidate will coordinate with service teams and other departments to ensure productivity, timely repairs, and customer satisfaction. Prior experience in a similar automotive workshop is preferred.