Workshop Manager

Benchpeg Ltd.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the jewellery industry is seeking a Workshop Manager to lead their workshop team. This role involves ensuring quality standards, managing workflow, and improving technical knowledge. The ideal candidate will have at least 5 years of experience in jewellery manufacturing and strong leadership skills.

Qualifications

• Minimum 5 years of experience in jewellery manufacturing, repair, or bench work.
• Prior experience in a supervisory or managerial role within a jewellery workshop.
• Strong knowledge of precious metals, gemstones, and production techniques.

Responsibilities

• Responsible for hiring, onboarding, managing and the performance of the workshop team.
• Ensure internal product tracking system is kept live at all times.
• Responsible for workload management for both employed craftsmen and contractors.

Skills

Leadership

Team Management

Organisational Skills

Communication

Tools

CRM

ERP

Job description

Supporting the work of the Jeweller since 2006

We are seeking a high performing Workshop Manager to lead the Taylor & Hart Workshop team.

Key responsibilities include maintaining our quality standards, planning workflow and improving technical knowledge across the business.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart to gain a good overview of the business from the inside out and is eager to make a real difference to the company’s success.

Work Listing

• Ensure internal product tracking system is kept live at all times
• Responsible for hiring, onboarding, managing and the performance of the workshop team
• Responsible for workload management for both employed craftsmen and contractors (internal and external)
• Ensuring all services done internally are completed by internal deadline and up to company quality standards
• Responsible for the overall operations of the workshop including: materials, the overall space and equipment, smelting and salvage.
• Ensuring health, safety and security in the workshop at all times
• Support the Aftercare function with inspections and recommendations of aftersales (outside of policy resizes, repairs and returns)
• Support the Quality function with up to company standards quality checks
• Provide feedback to the CAD and Procurement departments to improve overall product quality, longevity and finish.
• Support the design and sampling stages of New product development
• Support the design and planning stages of some Bespoke pieces
• Support other departments who need access to the workshop on an ad hoc basis to do so with the least possible disruption (content, brand activations, consultants learning or getting exposure etc.)
• Onboarding , managing and giving feedback to external/internal contractors
• Look for new contractors when existing ones are not meeting standards or we have grown sufficiently to need more support
• Plan for and facilitate training opportunities, both in-house and externally for contractors who need this
• Provide feedback and where possible implement changes on how systems and processes can be improved

Ideal Candidate

• Minimum 5 years of experience in jewellery manufacturing, repair, or bench work.
• Prior experience in a supervisory or managerial role within a jewellery workshop.
• Strong knowledge of precious metals, gemstones, and production techniques.
• Excellent leadership and team management abilities.
• Strong organisational and planning skills to manage workflow and deadlines.
• Ability to give clear instructions and constructive feedback to team members.
• Experience with CRM and ERP platforms

Reports To

Head of Supply Chain

Contract Type

Full time / Permanent

Depending on experience

To Apply

Please send your CV and cover letter to US by using the application form below.

About us

At Taylor and Hart we are a digital first engagement ring company. Our “without limits” approach to product design, customer experience and our ethical supply chain has positioned us as one of the most innovative jewellery companies in the last decade. Our workplace is supportive, rewarding and flexible, celebrating diversity, equality, sustainability and inclusiveness.

As we’ve grown, so too has the complexity behind our 3D Design Team and we’re now looking for a talented individual to join the team and help us grow 5x over the next 3 years.

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About benchpeg.com/jobs

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Please browse through the listings below for goldsmith jobs, jeweller jobs, jewellery production assistant jobs, jewellery quality control jobs, diamond setter jobs, jewellery retail sales jobs, jewellery designer jobs, jewellery bench jobs, jeweller maker jobs, jewellery studio assistant jobs, jewellery buying jobs, jewellery trainee jobs, jewellery apprenticeship jobs, jewellery sales consultant jobs, bench repairer jobs, jewellery assistant jobs, freelance jewellery jobs and more for a jewellery career!

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