Workshop Manager, Taylor & Hart - Taylor & Hart Boutique, Seven Dials, Covent Garden, London

Taylor & Hart; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the jewellery industry is seeking a Workshop Manager in London. The ideal candidate will lead the workshop team, ensuring the highest quality standards in operations and product management. This is a managerial position requiring significant experience in jewellery manufacturing and strong leadership skills.

Qualifications

• Minimum 5 years of experience in jewellery manufacturing or repair.
• Prior supervisory or managerial experience required.
• Strong knowledge of precious metals and production techniques.

Responsibilities

• Oversee operations of the workshop including materials and equipment.
• Ensure quality standards are met and workflow is managed effectively.
• Responsible for hiring, onboarding, and managing the workshop team.

Skills

Leadership and team management

Organizational skills

Communication skills

Tools

CRM platforms

ERP platforms

Job description

Supporting the work of the Jeweller since 2006

Workshop Manager

Taylor & Hart

London

The Role

We are seeking a high-performing Workshop Manager to lead the Taylor & Hart Workshop team.

Key responsibilities include maintaining our quality standards, planning workflow, and improving technical knowledge across the business.

The ideal candidate will be a self-starter who proactively builds partnerships with senior stakeholders within Taylor & Hart to gain a good overview of the business from the inside out and is eager to make a real difference to the company's success.

Work Listing

• Ensure internal product tracking system is kept live at all times
• Responsible for hiring, onboarding, managing, and evaluating the workshop team
• Responsible for workload management for both employed craftsmen and contractors (internal and external)
• Ensure all services done internally are completed by internal deadlines and up to company quality standards
• Oversee overall operations of the workshop including materials, space, equipment, smelting, and salvage
• Ensure health, safety, and security in the workshop at all times
• Support the Aftercare function with inspections and recommendations for aftersales (excluding policy resizes, repairs, and returns)
• Support the Quality function with quality checks up to company standards
• Provide feedback to CAD and Procurement departments to improve product quality, longevity, and finish
• Assist in the design and sampling stages of new product development
• Support the design and planning of some bespoke pieces
• Assist other departments needing access to the workshop with minimal disruption
• Onboard, manage, and give feedback to external/internal contractors
• Identify new contractors when existing ones do not meet standards or support is needed due to growth
• Plan and facilitate training opportunities for contractors
• Provide feedback and suggest improvements for systems and processes

Ideal Candidate

• Minimum 5 years of experience in jewellery manufacturing, repair, or bench work
• Prior supervisory or managerial experience in a jewellery workshop
• Strong knowledge of precious metals, gemstones, and production techniques
• Excellent leadership and team management skills
• Strong organizational and planning abilities
• Effective verbal and written communication skills
• Ability to give clear instructions and constructive feedback
• Experience with CRM and ERP platforms

Reports To

Head of Supply Chain

Contract Type

Full-time / Permanent

Salary

Depending on experience