Workshop Controller - Multi Franchise

Stoneac; Doncaster; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a Workshop Controller to lead a dynamic team and optimize workshop resources. This role offers a unique opportunity to contribute to one of the UK's fastest-growing motor groups, ensuring exceptional customer experiences and setting industry standards. You will manage a safe workshop environment, plan work distribution, and support the Service Manager in daily operations. If you thrive in a challenging yet rewarding setting and have a passion for the automotive sector, this position is perfect for you. Join a company committed to diversity and employee development, where your contributions will be valued.

Benefits

Industry leading competitive salary

Bonus Scheme

Training and development programmes

Career progression opportunities

Contributory workplace pension scheme

Uniform provided

Long service reward

Customer introduced reward

Employee discounts

Wellness programme

Free parking

Qualifications

• Excellent communication and organisational skills required.
• Experience in the automotive sector is essential.

Responsibilities

• Manage workshop resources and ensure departmental budgets are met.
• Support the Service Manager and maintain customer relationships.
• Ensure a safe workshop environment and quality control.

Skills

Communication Skills

Organisational Skills

Team Management

Customer Service

Problem Solving

Education

Experience in Automotive Sector

Job description

Join to apply for the Workshop Controller - Multi Franchise role at Stoneacre Motor Group

About The Role…

We are excited to be recruiting for a Workshop Controller. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups.

As a Workshop Controller, you will be responsible for managing the process of optimising workshop resources to meet agreed departmental budgets. Representing a variety of manufacturers and handling a diverse range of vehicles and models, you will take great pride in your work, helping us to deliver exceptional customer experiences and setting an unrivalled standard for the industry, all whilst contributing towards making Stoneacre the Number One Motor Group.

Do we have your interest…?

Here at Stoneacre we are committed to creating a diverse and inclusive workplace. It is our ambition to make Stoneacre the best place to work because we recognise that it is our people who make Stoneacre a success. So, what is in it for you?

• Industry leading competitive salary
• Bonus Scheme
• A range of training and development programmes
• Industry leading career progression opportunities
• Contributory workplace pension scheme
• Uniform provided
• Long service reward
• Customer introduced reward
• Employee discounts
• Access to discounts on retailers, restaurants, holidays and much more
• Wellness programme
• Free parking

An average day as a Workshop Controller…

• Managing a safe workshop environment in accordance with HSO requirements.
• Planning the distribution of work amongst the team taking into account individual skill levels.
• Analyse and manage the effective use of workshop resources and monitor individual and workshop efficiencies to ensure the companies targets and KPi's are met.
• Manage liaison between workshop and service reception on customer vehicle progress.
• Supporting the Service Manager in day-to-day duties.
• Carry out quality control in the workshop.
• Offering exceptional customer service, including maintaining customer relationships.
• Taking care of any customer issues or complaints professionally and in a timely manner.

About You…

• We consider candidates from all backgrounds who have experience working in the Automotive sector.
• You will have excellent communication and organisational skills.
• You will thrive working in a challenging yet rewarding environment with the ability to work well under pressure.
• You will have the ability to effectively manage a team.
• You will be consumer and market focused.
• You will be business and commercially driven with demonstrable expertise in the automotive sector.
• You will demonstrate brand alignment.
• Hold a full UK driving licence.
• We want you to love what you do – The rest will come naturally.

“Stoneacre Motor Group are an Equal Opportunity employer committed to diversity in the workplace. We pride ourselves on creating an inclusive work environment where our employees can thrive by being themselves.