Workshop Controller: Lead Efficiency & Service Excellence

Mercedes Benz; City Of London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Mercedes-Benz of Guildford is seeking a Workshop Controller to optimise workshop resources and control the flow of work to maximise utilisation and profitability. You will lead the team, plan the distribution of work, monitor KPIs, and identify training needs to continually improve performance.

With strong leadership, excellent communication, and a proactive approach to customer service, you will ensure efficient operation of the service department and high customer satisfaction.

Qualifications

• Previous experience as a Workshop Controller or similar automotive aftersales role.
• Strong leadership and organisational skills.
• Excellent communication and ability to build cross-department relationships.

Responsibilities

• To calculate and manage the effective use of workshop resources.
• Monitor individual and workshop efficiencies to ensure key performance indicators are met.
• Plan the distribution of work amongst the team utilising available skills mix.
• Identify individual training and development needs.
• Manage workshop standards in accordance with company requirements.
• Resolve customer issues in line with MBUK standards and customer expectations.
• Receive job cards from service reception, pre-time each job and allocate work to technicians to maximise sold hours and monitor progress.
• To hand over and receive back any loan vehicle according to the published procedure.
• To ensure that repair orders are raised and processed according to established guidelines and that work is completed to schedule.
• Ensure that all internal and external customers receive excellent levels of service.
• Identify difficulties a customer may experience within any department and resolve these alongside the team.
• Be prepared to cover other departments due to absence or workload.

Job description

Mercedes-Benz of Guildford is seeking a Workshop Controller to optimise workshop resources and control the flow of work to maximise utilisation and profitability. You will lead the team, plan the distribution of work, monitor KPIs, and identify training needs to continually improve performance.

With strong leadership, excellent communication, and a proactive approach to customer service, you will ensure efficient operation of the service department and high customer satisfaction.