Workshop Controller — Lead a High-Performance Auto Workshop

Northgate Vehicle Hire; Larkhill; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Quarterly bonus up to £2,700 pa

24 days annual leave rising with years

Life assurance

Job summary

Northgate Vehicle Hire seeks an experienced Workshop Controller for our Kidderminster site. You will coordinate technicians, manage priorities, and ensure vehicles are repaired to high standards, keeping customers on the road.

The role combines hands-on leadership with technical expertise in diagnostics and servicing, driving workshop performance, profitability, and customer satisfaction. A strong background in workshop supervision and a proactive, solutions-driven approach is essential.

Qualifications

• A qualified technician background with strong workshop experience and excellent technical knowledge.
• Experience from routine servicing to advanced diagnostics.
• Commercial awareness and a practical, solutions-focused mindset.
• Proven leadership skills and ability to motivate a high-performing team.
• Outstanding customer service skills and the confidence to resolve issues quickly and effectively.

Responsibilities

• Coordinate technicians and manage priorities in a busy workshop.
• Lead from the front and ensure vehicles leave the workshop to high standards.
• Decision-making on warranty and recharge opportunities to drive success.
• Drive workshop performance, productivity, and profitability while supporting the team.

Skills

Workshop leadership

Technician coordination

Customer service

Education

Qualified technician background

Job description

Northgate Vehicle Hire seeks an experienced Workshop Controller for our Kidderminster site. You will coordinate technicians, manage priorities, and ensure vehicles are repaired to high standards, keeping customers on the road.

The role combines hands-on leadership with technical expertise in diagnostics and servicing, driving workshop performance, profitability, and customer satisfaction. A strong background in workshop supervision and a proactive, solutions-driven approach is essential.