Workshop Controller

Arnold Clark Group; Telford; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Salary 35k-45k

Bonus up to 9k every 3 years

Overtime paid

33 days leave

Employee discounts

Private healthcare

Sick pay

Maternity/Paternity

Job summary

Arnold Clark Group is recruiting a Workshop Controller for our new Telford branch. You will work with the Service Manager to drive productivity and ensure first-time repair quality while maintaining a clean, safe, and professional workshop environment.

The role suits an organized, quick-thinking individual with motor industry experience who wants to advance into management. You will manage deadlines, respond to technical challenges, and thrive in a fast-paced setting.

Qualifications

• Relevant experience in automotive workshop management or supervisor roles.
• Strong organisational skills and accuracy.
• Excellent interpersonal skills for customers and colleagues.
• Ability to coach technicians and apprentices.
• Experience in planning and scheduling workloads.
• Capability to prepare servicing and repair estimates.

Responsibilities

• Manage and coach a team of technicians and apprentices to meet targets and business goals.
• Ensure servicing work is completed correctly, on time, with customer satisfaction in mind.
• Ensure compliant working practices with DVSA, health and safety and manufacturer policies.
• Collaborate with colleagues to provide a seamless service for customers.
• Schedule work considering workshop targets, job complexity and parts availability.
• Provide estimates for servicing and repairs and set timescales.
• Record technician time and write technical reports and recommendations.

Skills

Team leadership

Coaching

Customer service

Scheduling

Estimating

High accuracy

Tools

MS Office

Job description

We're recruiting for a Workshop Controller to join the team at our new branch in Telford.

We offer:

• £35,000 - £45,000 DOE plus benefits
• Additional opportunity to earn up to £9,000 every three years in performance-based bonuses- terms and conditions apply
• All overtime paid at time and a half
• 33 days' annual leave
• Generous employee discounts
• Private healthcare and sick pay cover
• Maternity and paternity packages

Hours

Monday - Friday 8am - 5.30pm and alternate Saturdays 8am - 12pm

About the role

As a Workshop Controller for Arnold Clark, you'll work with the Service Manager to deliver a high level of productivity and an excellent standard of first-time repairs, while making sure you always maintain a clean, safe and professional workshop.

This role would be ideal for an organised, quick-thinking person with previous motor industry experience, looking to develop their career and move into a management role. The ability to keep to deadlines and react quickly to technical challenges is important, and you should enjoy working in a fast-paced environment.

Day-to-day duties

• Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met
• Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind
• Ensuring that all your working practices comply with company, DVSA, health and safety and manufacturer policies
• Working with colleagues and other departments to ensure a seamless service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Providing estimates for servicing and repairs and setting timescales
• Accurately recording technician time and writing technical reports and recommendations

Essential skills

• Relevant experience in the automotive industry, including previous workshop control or technician roles
• High levels of organisation and accuracy
• Strong IT skills
• Fantastic interpersonal skills and the ability to communicate well with customers and colleagues across other departments, both face-to-face and via email
• The ability to lead by example and motivate your team to achieve their targets and deliver a high standard of work
• Ability to create more work opportunities and sales in an honest and compliant manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.