Workshop Controller

Kemp Recruitment; Stoke-on-Trent; On-site; GBP 42,000; Full time

Job summary

A leading commercial vehicle maintenance company seeks an experienced Workshop Controller in Stoke. This role involves overseeing workshop operations, managing staff, and ensuring high-quality service delivery. Ideal candidates will have significant HGV maintenance experience and strong leadership skills.

Qualifications

• Minimum 5 years’ experience in HGV and trailer maintenance.
• At least 2 years’ experience in a supervisory role.

Responsibilities

• Track job progress and ensure proper timekeeping.
• Allocate work across technicians to maximise productivity.
• Manage warranty and additional repair procedures.

Skills

Leadership

Communication

Problem Solving

Organisational Abilities

Customer Focus

Education

NVQ Level 3 in HGV Maintenance

Job description

Position: Workshop Controller
Location: Stoke
Hours: Monday to Friday 6am-3.30pm
Shift: Days / 45 hrs
Pay: £42,000
Contract: Permanent

Workshop Controller position

My client, a multi-site fleet maintenance company is looking to recruit an experienced Workshop Controller for their busy workshop in Stoke. This role is 100% off the tools

The Workshop Controller will be responsible for

- Track job progress, review job cards for accuracy, and ensure proper timekeeping for costing and invoicing
- Effectively allocate work across technicians to maximise workshop productivity and ensure timely, high-quality job completion
- Manage warranty and additional repair procedures, ensuring correct documentation and customer approvals
- Oversee the day-to-day operations of the Vehicle Maintenance Unit (VMU) to maintain agreed service levels
- Build strong working relationships with both internal departments and external customers to ensure consistent service delivery
- Lead, support, and supervise workshop staff, addressing performance issues and escalating when necessary to the Regional Manager
- Ensure the workshop remains clean, safe, and compliant with Health & Safety regulations and company policies
- Support cost control efforts and contribute to overall financial performance and operational efficiency
- Oversee the care and maintenance of workshop tools and equipment, reporting any faults or required repairs
- Respond to and resolve customer complaints professionally and efficiently
- Promote continuous improvement and a culture of service excellence within the workshop

Experience required for the Workshop Controller

- Minimum 5 years’ experience in HGV and trailer maintenance
- At least 2 years’ experience in a supervisory role within a workshop or VMU environment
- NVQ Level 3 (or equivalent) in HGV maintenance (IRTE qualifications also considered)
- Strong leadership and organisational abilities
- Excellent communication and problem-solving skills
- Proactive and customer-focused approach
- Ability to work independently and make sound operational decisions


for this Workshop Controller role with one of the leading commercial vehicle maintenance companies reply to this advert with an up to date copy of your CV

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