Workshop Controller

ZIGUP plc; London Borough of Croydon; On-site; GBP 40,000 - 48,000; Full time

Benefits offered by this job

Quarterly bonus up to £2,823 pa OTE

24 days annual leave (+ bank holidays)

Life assurance

Well-being services

Vehicle leasing

Pension & Save-as-you-earn

Benefits app discounts

Job summary

Northgate Vehicle Hire in Croydon is seeking an experienced Workshop Controller to help deliver on our service commitments. You will maximise workshop profitability, productivity and efficiency, while supporting customers to get their vehicles back on the road quickly and safely.

You will be the decision-maker for technicians on recharge and warranty opportunities, lead a high-performing team, and ensure work meets the highest technical standards.

Qualifications

• Qualified technician with a solid workshop background.
• Good business sense to maximise workshop efficiency.
• People-oriented approach and ability to support colleagues.
• Hands-on, can-do attitude across the workshop.

Responsibilities

• Lead workshop operations to maximise profitability, productivity and efficiency.
• Decide on recharge and warranty opportunities for technicians.
• Ensure work meets high technical and quality standards and supports service commitments.
• Support customers to deliver on their business promises and get vehicles back on the road quickly.

Skills

Qualified technician

Workshop background

People person

Customer service

Diagnostics

Tools

Diagnostic tools

Job description

Workshop Controller

Salary: Upto £44k plus bonus

Weekly Hours: 42.5 hours

This is an exciting opportunity for an experienced & qualified Workshop Controller to join one of the UK’s leading vehicle rental specialists in our site in Croydon.

Your role, as Workshop Controller, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.

With an ever-changing workload, our modern workshop is equipped with the latest technology and manufacturer-specific diagnostic tools - it is a bustling, exciting place to be. You have a central role to play in the smooth running of the workshop by maximising the profitability, productivity and efficiency of the workshop team. You are also the decision-maker for the technicians on recharge and warranty opportunities too.

Key to your success is your ability to ensure the workshop produces work that complies with the highest technical and quality standards and, above all, helps us deliver on our service commitment to customers.

About you

• You are a qualified technician with a solid workshop background- your colleagues value your technical knowledge and understanding of jobs from routine servicing and maintenance to more complex diagnostics
• You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
• Above all, you are a people person - you care about those around you and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
• You get involved in every part of our business - you take pride being part of the Northgate team and are keen to help colleagues with a hands‑on, can‑do approach to getting things done.
• You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Controller, you will know just how to solve it.

As a Workshop Controller with Northgate Vehicle Hire, we offer:

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonusscheme up to £2,823 pa OTE
• 24 days annual leave rising with service(+ bank holidays) and an extra day’s leave to celebrate your birthday
• free life assurance
• well‑beingservices (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• exclusive colleague‑only vehicle‑leasingschemes
• pension&save‑as‑you‑earnshare scheme
• Our Benefits Appoffering unlimited access to a huge range of retailer discountsandcashback deals(incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• We're excited to have recently launched Stream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go‑to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well‑known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.

INDWS