Workshop Controller

Finning; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player seeks a Workshop Controller to lead a team of engineers, ensuring exceptional customer service while optimizing resources. This role involves managing job progress, maintaining high service standards, and fostering a collaborative environment. The position offers a competitive salary, generous leave, and a range of benefits, including a company laptop and phone, healthcare, and support for mental well-being. Join a forward-thinking company committed to diversity and inclusion, where your contributions will make a significant impact in delivering top-notch service to customers.

Benefits

25 days annual leave plus bank holidays

Annual bonus

Company laptop and phone

Pension contributions

Life insurance

Share scheme

Healthcare

Mental health support

Wellbeing solutions

Recognition awards

Qualifications

• Foundational engineering qualification required.
• Minimum 3 years in a technical or mechanical engineering role.

Responsibilities

• Oversee a team of engineers to optimize customer service.
• Plan and manage job progress to maximize engineer productivity.

Skills

Customer service and relationship building

Planning and organizing

Negotiation and influencing

IT proficiency (Microsoft Office)

Teamwork skills

Knowledge of engineering and engine products

Education

Foundational engineering qualification

3+ years in technical or mechanical engineering

Job description

Join to apply for the Workshop Controller role at Finning.

Position Overview:

As Workshop Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimizing resources to meet customer needs efficiently while maintaining high standards of service delivery.

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Job Description:

As a Finning employee, you will receive a competitive salary, 25 days annual leave plus bank holidays (with options to purchase additional days), an annual bonus, company laptop and phone, and additional benefits such as a reward scheme, pension contributions, life insurance, share scheme, healthcare, and family-friendly policies. You will also have access to mental health support, wellbeing solutions, charity support options, and recognition awards.

Major Job Functions:

1. Respond to customer requests, assess needs, and allocate resources accordingly.
2. Plan and manage job progress to maximize engineer productivity and ensure customer satisfaction.
3. Accurately open and close work orders, maximize billing, and manage safety reworks.
4. Maintain up-to-date system records and load trial data.
5. Manage and mentor engineers, ensuring high service standards and profitability.
6. Ensure adherence to service processes for consistent customer service.

Skills and Knowledge:

• Customer service and relationship building skills.
• Planning, organizing, and attention to detail.
• Negotiation and influencing skills.
• IT proficiency (Microsoft Office).
• Teamwork skills.
• Knowledge of engineering, engine products, and relevant systems is desirable.

Experience and Education:

• Foundational engineering qualification.
• Minimum 3 years in a technical or mechanical engineering role.
• Experience in a similar role preferred.

Accountability:

• Maintain communication with customers and ensure safety and compliance.
• Maximize service revenue and control expenses.
• Manage work orders and ensure response times and first-time fix rates.
• Report issues and coordinate solutions with supervisors.

Working Environment:

Office-based, with flexible hours between 7 am and 6 pm on weekdays, and potential Saturday work.

Additional Information:

Finning promotes diversity and inclusion and is an equal opportunity employer. We support applicants with disabilities and are committed to a fair and inclusive hiring process.