Workshop Controller

Whatsoninleeds; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Workshop Controller to lead a team of engineers in providing exceptional customer service. This role involves optimizing resources to meet customer needs while ensuring high service standards. You will play a crucial role in planning jobs, managing work orders, and mentoring engineers. With a commitment to employee wellbeing and a comprehensive benefits package, this company offers a dynamic work environment where your contributions will significantly impact operations. If you are passionate about engineering and customer service, this is the perfect opportunity for you.

Benefits

25 days annual leave + bank holidays

Annual Bonus

Laptop and phone

Healthcare benefits

Enhanced maternity and paternity packages

Flexible working options

Mental health support

Employee wellbeing solutions

Charity support

Recognition awards

Qualifications

• Understanding of engineering principles and customer service.
• 3+ years in technical or mechanical engineering roles.

Responsibilities

• Oversee a team of engineers to optimize customer service.
• Plan and manage job orders to maximize productivity.

Skills

Customer service and relationship-building skills

Planning and organizational skills

Attention to detail

Influencing and negotiation skills

Interpersonal skills

IT skills (Microsoft Office)

Teamwork

Education

Engineering qualification or understanding

3 years in a technical or mechanical engineering role

Tools

DBSi

SAP

FSAT

VisionLink

Masternaut

Cat SIS

Job description

Leeds, Yorkshire and the Humber, United Kingdom

Finning International

Posted today

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Full Job Description

Company: Finning (UK) LtdNumber of Openings: 1Worker Type: PermanentPosition Overview: As Workshop Controller, you will oversee a team of engineers and ensure an excellent customer experience by optimizing resources to meet customer needs efficiently while maintaining high standards of service delivery.

Finning is the world's largest Caterpillar dealership, delivering unrivaled service for 90 years. We sell, rent, supply parts, service, and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications.

Job Description:

As a Finning Employee, you will receive:

• A competitive salary
• 25 days annual leave + bank holidays (purchase additional 5 days holiday)
• Annual Bonus
• Laptop and phone
• Additional benefits include a generous reward scheme, up to 7% pension, life insurance, access to the company share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio)
• Enhanced maternity and paternity packages, family-friendly policies, flexible working options, mental health support, employee wellbeing solutions, charity support via “Give As You Earn,” and recognition awards.

Major Job Functions

• Understand and respond to customer requests, assess and prioritize needs, and allocate resources accordingly.
• Plan jobs to maximize engineer productivity, manage job progress, and liaise to ensure mutual benefit.
• Open and close work orders accurately to maximize billing and identify opportunities for safety and priority reworks.
• Keep systems updated with accurate job information, load trial data to OEM websites, and manage internal drives.
• Manage engineers (4-8), mentor, address performance issues, and conduct regular 1-2-1 meetings.
• Ensure adherence to service processes for consistent customer service.

Specific Skills

• Customer service and relationship-building skills
• Planning and organizational skills
• Attention to detail
• Influencing and negotiation skills
• Interpersonal skills
• IT skills, especially Microsoft Office
• Teamwork

Desirable Knowledge

• Advanced engineering aptitude
• Gas & Diesel Engine knowledge
• Knowledge of mobile and fixed equipment systems
• Experience with applications like DBSi, SAP, FSAT, VisionLink, Masternaut, Cat SIS, etc.
• Warranty and commissioning processes

Education and Experience

• Engineering qualification or understanding
• At least 3 years in a technical or mechanical engineering role
• Experience in a similar role and industry preferred

Accountability

• Keep customers informed and ensure commitments are met
• Ensure health and safety compliance
• Maximize service revenue and control expenses
• Manage approximately 100 work orders worth around £300k/month
• Ensure first-time fix, response times, and promise date adherence
• Communicate issues and coordinate solutions with supervisors

Flexible working hours between 7 am – 6 pm weekdays, with potential Saturday shifts. Responsible for planning and dispatching work orders.

Working Environment

Office-based

At Finning, we value our employees and offer a comprehensive benefits package, including holiday, pension, healthcare, share scheme, and flexible benefits.

If you're interested in working for a global organization with industry-leading training and a competitive package, apply online today!

We are committed to diversity and inclusion, being an equal opportunity employer. We encourage all individuals to apply and provide accommodations during the recruitment process if needed. Finning is a forces-friendly employer, supporting armed forces members and their families.