Workshop Controller

Lookers; Guildford; On-site; GBP 35,000 - 44,000; Full time

Job summary

An exciting opportunity awaits at a leading motor vehicle retailer for a Workshop Controller to join a dynamic team. This role involves supervising technicians, ensuring high-quality service, and maintaining customer satisfaction. With ongoing support from management and opportunities for brand-specific training, you will play a crucial role in the Aftersales Department. If you are enthusiastic, friendly, and ready to contribute to a collaborative environment, this is the perfect chance to advance your career in the automotive industry. Join a company that values its people and offers an industry-leading benefits package!

Benefits

Enhanced holidays that increase with service

Eligibility to join car schemes

Critical illness cover after 2 years

Life Assurance

Smart Health - free support access

Enhanced paid maternity leave

Enhanced paid paternity leave

Company car for some roles

Additional earning potential through commission or bonus

Qualifications

• Experience in managing a workshop and leading a team of technicians.
• Strong understanding of customer service and technical processes.

Responsibilities

• Supervise and motivate a team of technicians and apprentices.
• Ensure high levels of customer satisfaction and service quality.
• Assist in scheduling and prioritizing daily workloads.

Skills

Team Leadership

Customer Service

Technical Knowledge

Problem Solving

Communication

Education

Full valid UK driving license

Job description

OTE

Overview

Location: Guildford Volkswagen

Working hours: Monday to Friday 8am - 5:30pm 1 in 3 Saturdays 8am - 1pm

Salary: Up To £43,300 Including OTE

An exciting opportunity has become available here in our Volkswagen site, as we’re on the lookout for an experienced Workshop Controller to join our dynamic team in our impressive facility. It is the perfect opportunity for a talented and enthusiastic Workshop Controller to advance their career with VW. As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and pro-actively review and prioritise the daily workload.

As a Workshop Controller you will be a crucial part of our business and the Aftersales Department. You will be reporting into our Aftersales Manager who is a pleasure to work with and will be providing you with ongoing support to ensure that you have the tools needed to perform to the very best of your ability! Furthermore you will also be able to do brand specific training which will enable you to progress within the JLR brand and the motor trade industry.

The successful candidate for our Workshop Controller position will be responsible for the day to day running of the workshop, ensuring the service and repair technicians achieve their daily targets. Assisting the Aftersales Manager in ensuring the department provides the best possible service to the customers and achieves agreed profits and retention levels. As part of your daily role you will be responsible for maintaining high levels of customer satisfaction by implementing relevant quality checks.

• Ensuring that all working practices comply with company, DVSA, health and safety and OEM policy
• Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind
• You will also maintain relationships with the vehicle manufacturer and provide support to Technicians during repairs and ensure that high standards are achieved and maintained within the workshop and surrounding areas
• Liaising with colleagues and other departments to ensure a top quality service for customers
• Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts
• Assisting with technical challenges by going above and beyond to support the team and writing technical reports

We are looking for someone who is friendly, confident and enthusiastic. Ability to roll your sleeves up and work as part of the team is essential, we are all one big family who supports each other and works towards the same goal. Due to the nature of this role a full valid UK driving license is a must.

If the above sounds of interest please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail].

About us

Lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus:

• Enhanced holidays that increase with service
• Eligibility to join one of our car schemes
• Critical illness cover after 2 years and Life Assurance
• Smart Health - free access to support 24 hours a day, 365 days a year
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels with our annual Lookers Excellence Awards. So? What are you waiting for?

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful we will conduct relevant employment checks prior to you starting with us. Depending on the role and responsibilities, these could include us verifying your recent employment, address and credit history. We may also conduct a criminal record check and a driving licence check.