Workshop Controller

TN United Kingdom; Glasgow; On-site; GBP 32,000 - 38,000; Full time

Job summary

An exciting opportunity awaits at a premium brand environment in Glasgow for an experienced Workshop Controller. In this dynamic role, you will lead a team of Technicians and Apprentices, ensuring the smooth operation of the workshop while prioritizing customer satisfaction. Your expertise in the motor industry will be crucial as you manage daily operations, uphold quality standards, and support your team through technical challenges. Join a forward-thinking company that values your growth and offers brand-specific training to enhance your career within the Jaguar Land Rover brand.

Qualifications

• Experience in managing a team in a busy workshop environment.
• Solid understanding of COSHH legislation and trade practices.

Responsibilities

• Supervise and motivate Technicians & Apprentices in the workshop.
• Ensure compliance with company policies and maintain high customer satisfaction.

Skills

Team Management

Customer Service

Workshop Operations

Technical Problem Solving

Education

NVQ Level 3 in Light Vehicle Maintenance and Repair

Job description

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Salary OTE £38,000 (£32,000 basic plus bonus up to £6,000)

Exciting brand new opportunity at Glasgow Jaguar as we seek an experienced Workshop Controller to join our dynamic team in a state-of-the-art facility. This role is ideal for a talented and enthusiastic Workshop Controller looking to advance their career in a premium brand environment.

As a Workshop Controller, you will supervise and motivate our team of Technicians & Apprentices and proactively review, prioritize the daily workload.

You will be a key part of our business and the Aftersales Department, reporting to Service Manager Mark Sheffield, who will provide ongoing support and brand-specific training to help you progress within the Jaguar Land Rover brand and the motor trade industry.

Your responsibilities include managing the daily operations of the workshop, ensuring technicians meet targets, assisting the Service Manager in delivering excellent customer service, and maintaining high customer satisfaction through quality checks.

1. Ensure compliance with company policies, DVSA, health and safety, and OEM standards.
2. Guarantee all service work is completed correctly, efficiently, and on time, with customer satisfaction as a priority.
3. Maintain relationships with vehicle manufacturers and support technicians during repairs, ensuring high standards are upheld.
4. Coordinate with colleagues and other departments to deliver top-quality service.
5. Schedule work considering workshop targets, job complexity, and parts availability.
6. Support the team with technical challenges and prepare technical reports as needed.

The ideal candidate will have motor industry experience managing a team in a busy Service/Workshop environment, with a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent). A solid understanding of COSHH legislation, trade practices, and consumer legislation is essential, along with awareness of workshop quality control and inspection standards.

We seek someone who is friendly, confident, and enthusiastic, with a team-oriented attitude. A full valid UK driving license is required due to the role's nature.

If you are interested, please