Workshop Controller

Donnelly Group; Dungannon; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

30 Days’ Holiday

Health Cash Back Scheme

Employee Assistance Programme

Enhanced Maternity & Paternity Pay

Pension Provision & Life Assurance

Discounted Private Medical Cover

Cycle to Work Scheme

Continuous Development & Learning

Job summary

Donnelly Group is seeking a proactive Workshop Controller to lead a busy workshop in Northern Ireland. You will coordinate Technicians, allocate jobs to maximise productivity, and maintain high standards of quality and customer satisfaction.

You will monitor repairs, assist Service Advisors with costs and timings, and ensure vehicles pass the eVHC process while maintaining health and safety standards. A Master Technician level qualification and driving licence are essential.

Qualifications

• Master Technician level qualification and supervisory experience.
• 3–4 years experience, ideally within a franchised workshop.
• Full driving licence is essential

Responsibilities

• Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
• Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
• Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
• Identify warranty repairs and obtain authorisation where required.
• Support Technicians with complex technical issues and escalate when necessary.
• Keep Service Advisors updated on repair progress and additional work.
• Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
• Maintain high standards of health, safety and environmental compliance.
• Ensure completed vehicles are prepared and ready for customer collection.

Skills

Customer Relationship Management

Customer Service

Leading Teams

Education

Master Technician level

Tools

Diagnostic equipment

Job description

Workshop Controller

Do you have experience managing a busy workshop and motivating a team to deliver their best?

Are you looking for a new challenge within a successful and growing dealership, supported by a strong management team? If so, we’d like to hear from you.

Role Overview

As Workshop Controller you will coordinate and support a team of Technicians, ensuring work is allocated effectively and completed to a high standard within agreed timescales.

You will play a key role in maximising workshop productivity and efficiency while maintaining excellent standards of quality and customer satisfaction. You will also continually review workshop processes, identify opportunities for improvement and help ensure the smooth day-to-day running of the department.

About The Role

About This Role

• Manage workshop workload and allocate jobs to Technicians to maximise productivity and customer satisfaction.
• Ensure vehicles complete the eVHC process and support Service Advisors with additional work requirements, costs and timings.
• Monitor repairs to ensure all work is completed correctly, efficiently and Right First Time.
• Identify warranty repairs and obtain authorisation where required.
• Support Technicians with complex technical issues and escalat[e] when necessary.
• Keep Service Advisors updated on repair progress and additional work.
• Ensure Repair Orders/Job Cards are accurate, complete and suitable for customer explanations and warranty claims.
• Carry …ນ​
• Maintain high standards of health, safety and environmental compliance.
• Ensure completed vehicles are prepared and ready for customer collection.

The Person:

Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role

Must have at least 3 - 4 years experience, ideally within a franchised workshop

Must possess experience in electrical repairs and the use of diagnostic equipment

A full driving licence is essential

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service

• Health Cash Back Scheme

• Employee Assistance Programme — including GP Anytime

• Enhanced Maternity & Paternity Pay

• Pension Provision & Life Assurance

• Access to Discounted Private Medical Cover

• Retail Discounts through BenefitHub

• Cycle to Work Scheme

• Kingsbridge Diamond Membership Club

• Continuous Development & Learning

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable duties as discussed and directed by their line manager.

The company reserves the right to expand the shortlisting criteria where necessary to facilitate the shortlisting process.

Donnelly Group is an equal opportunities employer.

Required Criteria

• Ideally fully qualified to Master Technician level and have experience in a supervisory/managerial role
• Must have at least 3 - 4 years experience, ideally within a franchised workshop
• A full driving licence is essential

Skills Needed

Customer Relationship Management, Customer Service, Leading Teams

About The Company

Careers at Donnelly Group

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family-owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

Five shared values. One Donnelly family.

• Team Ethos

• Integrity

• Passion

• Trust & Respect

• Innovation

Employee Benefits

Supporting our people at work and beyond.

• 30 Days’ Holiday — increasing with long service

• Health Cash Back Scheme

• Employee Assistance Programme — including GP Anytime

• Enhanced Maternity & Paternity Pay

• Pension Provision & Life Assurance

• Access to Discounted Private Medical Cover

• Retail Discounts through BenefitHub

• Cycle to Work Scheme

• Kingsbridge Diamond Membership Club

• Continuous Development & Learning

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee discounts, Cycle to work, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Progression opportunities, Service recognition increases to annual leave, Company employee App

Salary

Not disclosed