Service Technician

SeeMeHired.com; Enniskillen; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Market-leading salary + bonus

Manufacturer training

30 days annual leave

Pension

Life insurance

Healthcare benefits

Cycle to Work

Long Service Awards

Parental leave

Career progression

Job summary

Donnelly Group Enniskillen is seeking a Service Technician to diagnose, repair and service vehicles while delivering an exceptional customer experience. You will also benefit from manufacturer pathway training to support your ongoing development.

Responsibilities include road tests, proper handling of vehicle parts, and ensuring high quality service throughout the journey. A full UK driving license is required, with progression opportunities across the Volkswagen Group network.

Qualifications

• NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post-qualification experience in a technician role
• Full valid driving licence

Responsibilities

• Diagnose, repair, and service vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Skills

Customer Service

Effective Listening

Technical Skills

Exceeding Customer Expectations

Mechanical Vehicular Repairs

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair (or City & Guilds/BTEC)

Tools

Manufacturer diagnostic equipment

Job description

Service Technician

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. At Donnelly Group Enniskillen we can offer excellent facilities, industry‑leading pay, and full manufacturer training to support your continued development.

As a Service Technician, you’ll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you’ll have the opportunity to build on your expertise through the manufacturer pathway, ensuring your career continues to grow with structured training and support.

About the role

Responsibilities

• Diagnose, repair, and service vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Candidate Requirements

• Fully qualified - NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)
• Minimum of 2 years post-qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)
• Full valid driving licence
• High attention to detail and commitment to delivering quality work
• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

What We Offer:

• Market-leading salary plus performance-related bonus
• Manufacturer training support to ensure continued career progression
• 30 days annual leave
• Pension provision
• Life insurance cover
• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme
• Cycle to Work Scheme
• Long Service Awards
• Enhanced maternity & paternity leave
• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

About the company

As Northern Ireland's largest family-owned motor retailer, the Donnelly Group offers customers the best deals on a huge selection of new cars, used cars, and commercial vehicles. Built on customer service over 70 years ago, the Donnelly Group prides itself on the quality of service provided to every customer throughout the process of matching them to a vehicle that suits their needs, requirements, and budget. With nine locations across Northern Ireland in Ballymena, Bangor, Belfast, Derry/Londonderry, Dungannon, Dungannon M1, Eglinton, Enniskillen, Mallusk, and Maydown Derry/Londonderry, motorists are never far away from a Donnelly Group showroom.

Required Criteria

• A full UK Driving Licence
• Great communication skills with the ability to liaise with colleagues
• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)
• It is essential that the person has at least 2 years’ experience working within a multi-brand or non-franchise environment either as an apprentice or time served technician
• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Desired Criteria

Skills you'll need

• Customer Service
• Effective Listening
• Technical Skills
• Exceeding Customer Expectations
• Mechanical Vehicular Repairs