Service Technician - Volkswagen Group

Donnelly Group; Ballymena; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Market-leading pay

Manufacturer training

30 days leave

Pension

Life insurance

Healthcare benefits

Cycle to Work Scheme

Long service awards

Maternity/paternity leave

Career progression

Job summary

Donnelly Group is seeking a Service Technician for our Ballymena showroom, responsible for diagnosing, repairing and servicing Volkswagen Group vehicles while delivering a great customer experience. You will benefit from a structured Volkswagen Group pathway with manufacturer training to support your ongoing development.

We offer a market-leading salary with performance bonus, extensive manufacturer training, 30 days of annual leave, pension, life insurance and healthcare benefits, plus career

Qualifications

• NVQ Level 3 or equivalent in Light Vehicle Maintenance & Repair
• Minimum 2 years post-qualification experience in a technician role
• Prior use of manufacturer diagnostic equipment (training provided)

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles
• Carry out road tests to ensure quality standards
• Handle and store vehicle parts correctly
• Deliver a high-quality customer experience throughout the service journey

Skills

Communication skills

Full UK Driving Licence

2+ years experience

Education

NVQ Level 3 in Light Vehicle Maintenance & Repair

Tools

Diagnostic equipment (Snap-on/Launch)

Job description

Job Description

Location

Donnelly & Taggart, 120-130 Antrim Road

About The Role

There has never been a more exciting time to join Donnelly Group and advance your career. With our new Volkswagen and Škoda showroom now open in Ballymena, we can offer excellent facilities, industry‑leading pay, and full manufacturer training to support your continued development.

As a Service Technician, you’ll play a key role in diagnosing, repairing, and servicing vehicles while delivering an exceptional customer experience. Just as importantly, you’ll have the opportunity to build on your expertise through the Volkswagen Group manufacturer pathway, ensuring your career continues to grow with structured training and support.

Responsibilities

• Diagnose, repair, and service Volkswagen Group vehicles


• Carry out road tests to ensure quality standards


• Handle and store vehicle parts correctly


• Deliver a high-quality customer experience throughout the service journey

Candidate Requirements

• Fully qualified – NVQ Level 3 in Light Vehicle Maintenance & Repair or equivalent (City & Guilds, BTEC)


• Minimum of 2 years post-qualification experience in a technician role


• Prior use of manufacturer diagnostic equipment (training provided)


• Full valid driving licence


• High attention to detail and commitment to delivering quality work


• Enthusiasm for personal development and progression through the Volkswagen Group manufacturer pathway

What We Offer

• Market-leading salary plus performance-related bonus


• Manufacturer training support to ensure continued career progression


• 30 days annual leave


• Pension provision


• Life insurance cover


• Healthcare benefits: Kingsbridge Hospital Diamond Club membership, Healthshield cashback & perks, access to discounted private healthcare scheme


• Cycle to Work Scheme


• Long Service Awards


• Enhanced maternity & paternity leave


• Job security, work-life balance, and clear career progression opportunities

Additional Information

This is not an exhaustive list of duties, and the post holder may be required to undertake other reasonable tasks as directed by the line manager.

Donnelly Group reserves the right to expand the short-listing criteria to facilitate the recruitment process.

Equal Opportunities

Donnelly Group is proud to be an equal opportunities employer. We value diversity and inclusion across our workforce.

Skills Needed

Servicing, Managerial / Operational, Manufacture / Production

About The Company

For over 70 years, Donnelly Group has grown from a small family business in Caledon into Northern Ireland’s largest family‑owned motor retailer. Today, our people are at the heart of everything we do across 22 leading automotive brands and 9 locations.

Whether you're starting out, changing direction or taking the next step in your career, you'll find opportunities across sales, aftersales, technicians, customer service, finance, marketing, administration and management.

Join a diverse and inclusive workforce, where your contribution matters and there are opportunities to learn, develop and grow.

Explore our current vacancies and discover where a career with Donnelly Group could take you.

Company Culture

Our Values

• Team Ethos


• Integrity


• Passion


• Trust & Respect


• Innovation

Employee Benefits

• 30 Days’ Holiday — increasing with long service


• Health Cash Back Scheme


• Employee Assistance Programme — including GP Anytime


• Enhanced Maternity & Paternity Pay


• Pension Provision & Life Assurance


• Access to Discounted Private Medical Cover


• Retail Discounts through BenefitHub


• Cycle to Work Scheme


• Kingsbridge Diamond Membership Club


• Continuous Development & Learning

Required Criteria

• A full UK Driving Licence


• Great communication skills with the ability to liaise with colleagues


• Currently completing level 3 or fully qualified - NVQ Level 3 in relevant course or equivalent (e.g. City and Guilds, BTEC)


• It is essential that the person has at least 2 years’ experience working within a multi‑brand or non‑franchise environment either as an apprentice or time served technician


• Prior use of diagnostic equipment such as snap on or launch however full training will be provided

Closing Date Friday 28th August, 2026

Contract Type fulltime

Salary Based on Experience