Workshop Controller

Stellantis &You UK; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Company Car Scheme

Company Discounts

Pension

Annual Holiday

Single Private Medical

Reward Gateway

Family-Friendly Policies

Employee Assistance Programme

Occupational Health

Personal Accident Insurance

Training Opportunities

Shared Incentive Plan

Health Cash Plan

Paid sick leave upon Probation

Job summary

Stellantis &You UK is seeking an experienced Aftersales Workshop Controller for our Birmingham North dealership. You will lead the workshop technician team and customer-facing staff to maximise efficiency, upsell opportunities, and exceptional service.

This role requires delivering commercial results while embracing new digital systems. You will develop staff skills, ensure compliance with DVSA MOT and safety regulations, and drive improvements across the customer journey within a busy

Qualifications

• Aftersales professional with a passion for excellent customer service.
• Ability to develop and mentor a workshop team.
• Experience working in a busy dealership environment.

Responsibilities

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the Customer facing team to maximise upsell while maintaining exceptional service.
• Adopt and integrate new digital systems and processes as part of a digitalisation strategy.
• Develop the skills and career progression of team members.
• Optimise operational processes within the Customer Journey, including Vehicle Health Checks.
• Ensure compliance with group financial processes, DVSA MOT and Health & Safety regulations.
• Make an impact across the department and whole dealership.

Skills

Team leadership

Customer service

Digital systems adoption

Job description

Workshop Controller based at our Birmingham North Dealership: 857 Tyburn Rd, Birmingham B24 9NY

• Manufacturer owned dealership opportunity.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Single Private Medical
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

An exciting new opportunity has come up here at our Birmingham North dealership. This is a great opportunity for you to become a key member of our dealership team.

As Workshop Controller you will engage your team to deliver the required commercial result and exceptional customer service.

A Workshop Controller will also:

• Drive performance of the workshop technician team to maximise efficiency, sold hours and first time fix.
• Lead the behaviour of the Customer facing team to maximise upsell whilst maintaining exception customer service.
• Adopt new digital systems and processes as part of our digitalisation strategy
• Develop the skills, knowledge and career progression of team members.
• Optimise operational processes within the Customer Journey, such as Vehicle Health Checks.
• Ensure Compliance with group financial processes, DVSA MOT and relevant Health & Safety regulations.
• Make an impact across the department and whole dealership.

Let’s Work together:

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!

To excel in this role you need to have previous experience working in a busy dealership environment.

Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.

Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.