Workshop Controller

Perrys; Birdholme; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday (incl. bank holidays)

Company discounts on cars and afters.

Wellbeing support

Sales Development Programme

Perrys Extra Perks

Job summary

Perrys is recruiting a Workshop Controller to be the key contact for our technicians within the aftersales function. You will support the team, drive profitability, and ensure an exceptional customer experience across our dealerships.

Experience in the motor industry is not required as full training and development support will be provided. A positive attitude, strong communication, and a full UK driving licence are essential, with Saturdays on a rota.

Qualifications

• Good communication, self-motivation and a positive attitude.
• Numerate and well organised to manage workshop activity.
• Care passionately and commit to doing the right thing for customers.

Responsibilities

• Be the key point of contact for technicians within the aftersales function.
• Support the workshop team to improve profitability and customer experience.
• Ensure smooth customer service across Perrys dealerships.

Skills

Good communication

Self-motivation

Numerate

Organised

Customer focus

Job description

Want an Even Better career, then join us!

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

With a wide range of benefits on offer including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unum and digital GP
• Sales Development Programme
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, High Flyers and Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work:

Perrys are committed to working with our employees for a focus on a good work life balance.Hours are 45 hours per week. Monday - Friday 08:00 - 17:30. Saturdays will be on a rota as necessary paid as overtime.

Perrys Workshop Controllersare at the heart of our business ensuring that we deliver an exceptional customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as a Workshop Controller means you will be the key point of contact for our technicians within the aftersales function, providing them with support and guidance and improving the profitability of the department. It is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.

About the role:

We have an exciting opportunity available for an individual who comes from a workshop background or has a passion for supporting customers. Experience in the motor industry is not necessary. Full training and development support will be provided to ensure that you will gain the skills necessary to be successful. A positive attitude and desire to help our customers are the most important skills you will need.

About you:

• You will have good communication skills with self-motivation.
• Highly numerate and well organised.
• Care passionately and commit to doing the right thing for our customers, treating them fairly.
• You will have a full UK Driving licence.
• A willingness to work Saturdays as part of a rota.

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.