Service Advisor

Perrys; Birdholme; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday (including bank hols)

Company discounts on cars and services

Wellbeing support

Job summary

Perrys Service Advisor role based in the UK focuses on exceptional customer care within the aftersales journey. You will be the first point of contact for customers, booking services, arranging courtesy cars and guiding discussions on service options and aftersales products.

We value a positive, proactive attitude, strong communication skills, and a full UK driving licence. A willingness to work Saturdays as part of a rota is required to support our branches.

Qualifications

• Excellent communication and listening skills with a customer-focused approach.
• Friendly, proactive attitude and commitment to delivering outstanding service.
• Full UK driving licence and willingness to work Saturdays as part of a rota.

Responsibilities

• Handle customer bookings, arrange courtesy cars and explain service options.
• Advise on aftersales products to meet driving needs and resolve queries.
• Engage with customers to ensure a smooth service journey and high satisfaction.

Skills

Customer service

Communication

Listening

Full UK Driving Licence

Willing to work Saturdays

Job description

Want an Even Better career, then join us!

Perrys are one of the UK’s largest Car Retailers, having served customers since 1908 with multiple branches across the country. Official franchised dealer for many of the UK’s most popular car and commercial vehicle brands, including Ford, Kia, Mazda, MG, Citroen, Peugeot and Vauxhall as well as emerging brands like BYD, Geely, Omoda, Jaecoo and Leap.

We also offer a wide range of benefits including:

• Pension
• Life assurance
• 30 days holiday (including bank holidays rising with service)
• Company discounts on cars and after sales services and products
• Wellbeing support including flu vaccinations, Mental Wellness Champions, Help@Hand from Unumand digital GP
• Perrys Extra Perks include a number of People First Recognition schemes rewarding our employees for going the extra mile including Customer Service Recognition, Regional Employee of the Quarter, General Manager Thank you and, Long Service recognition schemes.

Most of all you will be part of a team and a business with a family feel with a focus on people.

Hours of work: Perrys are committed to working with our employees for a focus on a good work life balance. Hours are 45 hours per week. Monday - Friday 08:00 - 17:30. Saturdays will be on a rota as necessary paid as overtime.

Perrys Service Advisors are at the heart of our business ensuring that we deliver exceptional customer experience to every customer that visits one of our dealerships. So why not come and make your career Even Better.

Joining us as a Service Advisor means you will be the key point of contact for our customers within the aftersales function, providing them with support and guidance to ensure that their vehicle is safe, reliable and operating at its peak. It is crucial that you demonstrate our People First values through regular communication, going the extra mile, and ensuring the customer’s experience at Perrys is as smooth as possible.

About the role:

We have an exciting opportunity available for an individual who comes from a customer services background or has a passion for supporting customers. Experience in the motor industry is not necessary. Full training and development support will be provided to ensure that you will gain the skills necessary to be successful. A positive attitude and desire to help our customers are the most important skills you will need.

As a Perrys Service Advisor, you can expect to cover a wide range of tasks to support the customer journey, from booking in customers and arranging courtesy cars, discussing the details of the service or repair, to advising customers of aftersales products that suit their driving needs and resolving customer queries.

About you:

• You will have good communication skills with the ability to listen to our customers’ needs and take pride in engaging with people and with a passion for delivering outstanding service.
• Care passionately and commit to doing the right thing for our customers, treating them fairly.
• You will have a full UK Driving licence.
• A willingness to work Saturdays as part of a rota.

Why join Perrys?

At Perrys we pride ourselves on our People First culture; people are at the heart of everything we do. We are passionate about continuing to build an environment where everyone feels valued, understands their important contribution to the business and is able to reach their full potential. We are committed to being a diverse, inclusive employer.

Any applications will be 100% confidential. Perrys operates a blind CV process in the support of our diversity strategy and objectives. This practice means that recruiting managers are not provided with any personal data such as name, sex or age prior to the short-listing process in order to minimise any unconscious bias.