Workshop Controller

Institute of the Motor Industry. limited; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits for a skilled Workshop Controller at a leading automotive retail brand. This role is perfect for a dynamic leader with exceptional people skills, ready to take on the challenge of ensuring top-notch service and repairs in a busy workshop environment. You'll be responsible for coaching and developing a talented team, enhancing workshop efficiency, and maintaining high standards of quality and safety. Join a forward-thinking company at a pivotal time and make a real impact on customer satisfaction and team success. If you're ready to elevate your career in the automotive industry, this is the role for you!

Qualifications

• Proven experience in workshop management or as a Master Tech.
• Strong leadership and coaching skills to develop team competencies.

Responsibilities

• Ensure high standards of service and repairs for customer satisfaction.
• Coach service team and develop training plans for technical staff.
• Improve workshop flow and streamline the customer journey.

Skills

Team Leadership

People Skills

Workshop Management

Coaching

Health and Safety Compliance

Education

Experience as Workshop Manager or Controller

Master Tech or Diagnostic Tech Certification

Job description

Find jobs in the automotive retail industry

Job Description

About the Role
Are you a great team leader with exceptional people skills? Are you ready for a new challenge? Our Client is currently recruiting for a Workshop Controller. This is an opportunity to work with a volume brand at a very exciting time.

This role would ideally suit someone already working as a Workshop Manager or Workshop Controller, but an experienced Master Tech or time-served Diagnostic Tech would also be considered.

Responsibilities:

1. Ensure service and repairs are carried out to the highest standards of quality possible to ensure customer satisfaction.
2. Ensure efficient use of materials, equipment, and labour resources.
3. Build strong relationships with the brand and have a strong understanding of warranty processes.
4. Actively coach and support the service team to develop individual competencies.
5. Develop training plans for all technical personnel and play an active role in their development.
6. Ensure Health and Safety procedures are observed and maintained at all times.
7. Ensure efficient progression of work through the workshop.
8. Identify key processes and work on improving workshop flow and streamlining the customer journey.

Working with the senior team and reporting directly to the Service Manager, you will be responsible for the continued success of the workshop and developing the team to a level that is second to none.

If this sounds like the opportunity for you, please apply with a copy of your CV and we will be in touch soon.