Workshop Administrator

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a prestigious luxury brand as a workshop administrator, where your attention to detail and organizational skills will be essential. In this role, you'll manage the administrative process of repairs, ensuring accuracy and compliance with guidelines. Collaborate with partners and maintain communication to meet client expectations. This position offers a unique opportunity to grow in a diverse and inclusive environment, contributing to the excellence of a renowned luxury house.

Qualifications

• Strong attention to detail and efficiency in administrative tasks.
• Experience with SAP processes and repair order management.

Responsibilities

• Manage the full administrative process of repairs in the workshop.
• Ensure compliance with Maison guidelines and client requests.

Skills

Attention to detail

Time management

SAP knowledge

Customer-focused mindset

Numeracy

Tools

SAP

Job description

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How will you make an impact?

As a workshop administrator, you will report to the Workshop Manager and support both the Workshop Manager and Workshop Coordinator. Your main responsibility will be to manage the full administrative process of repairs sent to the workshop, ensuring at each step: accuracy of data, compliance with Maison guidelines and policies, and alignment with initial client requests.

You will also support other administrative tasks related to the overall functioning of the workshop. Your attention to detail, system literacy, and efficiency will be instrumental in maintaining a high level of service within the workshop for your boutique partners and in meeting client expectations.

What will be your mission?

Administration of Repair Orders

• Master all repair steps in accordance with Maison guidelines and SAP process, always keeping the end client in mind
• Product & reference check at reception
• Registration of service order with all necessary information for technicians
• Cost estimates according to service policies of Maison
• Quality control versus Maison standards and Boutique/Client initial requests
• Invoicing
• Transfer back including all relevant information
• Daily maintenance of SAP to ensure all flows are correct

Ensure clear communication with all partners as necessary: boutiques, CJI, subcontractors, office CS team.

Implement policy changes as requested by Maison.

Assist in monitoring repair stock control of metal/spare parts/precious stones.

Other Key Responsibilities

• Reporting and resolving SAP issues
• Monitoring production process as necessary
• Vendor administration: creation of vendors, purchase orders, validation of invoices from outside subcontractors
• Assist with various office management duties as requested by management
• Maintain a clean and organized workspace, adhere to health and safety regulations, and report hazards to management

How will you experience success with us?

• Accuracy and strong attention to detail
• Efficiency and organization with good time management skills
• Numeracy and familiarity with system processes; SAP knowledge is a strong plus
• Approachable and reliable
• Ability to work under pressure
• Customer-focused mindset
• Common sense and initiative

What do we offer?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that embracing diversity and inclusion fosters creativity and knowledge, leading to excellence. We strive to create a workforce that reflects the diversity of our clients and communities.

Who are we?

We value the uniqueness of our people and recognize the richness that diversity brings. We offer opportunities for professional and personal growth in a supportive environment that inspires Cartier creations, icons of luxury worldwide.

We celebrate diversity and provide equal opportunities for all. We believe that fully embracing diversity and inclusion drives creativity and excellence. Our goal is to build a workforce representative of our clients and communities.

Cartier is a place like no other. Welcome to our Maison!

Your journey with us:

Our recruitment process provides exposure to key decision-makers and influential individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager