Lead Workshop Supervisor

Addison Lee; Greater London; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking a dedicated Workshop Manager to oversee staff and operations in a dynamic environment. This role involves managing workshop performance, ensuring compliance with safety standards, and maintaining high-quality service delivery. You will work closely with technicians and other departments to optimize workflows and enhance the overall efficiency of the workshop. With a competitive salary and a range of attractive benefits, this position offers a unique opportunity to contribute to a leading transport service in London. If you are passionate about management and have a technical background, this role is perfect for you.

Benefits

Up to 5% Bonus

Life Insurance

Private Medical Insurance

Travel Insurance

Wellness Program

Cycle to Work Scheme

33 days Annual Leave

Retail Discounts

Professional Training Support

Discounted Cabs

Qualifications

• Proven experience in mechanical, service, warranty, or fleet management.
• Technical qualification and proficiency in Microsoft Office.

Responsibilities

• Manage workshop staff performance and quality control of work.
• Liaise with maintenance teams for repairs and compliance.

Skills

Mechanical Management

Service Management

Warranty Management

Fleet Management

Commercial Awareness

Communication Skills

Microsoft Office Proficiency

Education

Technical Qualification

Tools

Fleet Management Software

Workshop Management Software

Job description

1 week ago Be among the first 25 applicants

Addison Lee - Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London's transport network, delivering safe, stylish, and reliable journeys. As the capital's leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

About Us

Our strength lies in our employees and drivers - genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About The Role
Management of the workshop staff, workshop equipment, quality control, housekeeping and related health and safety, performance, efficiency, and repair method compliance in accordance with manufacturer's specifications.

Location
Addison Lee hub, West Drayton, UB7 8BQ

Reporting Line:
Fleet Operations Manager

Main Accountabilities

• Management of Workshop Technicians and their performance
• Carry out regular performance reviews with Technicians and deal with any disciplinary issues.
• Manage WIP and VOR workflow
• Quality control of all work completed by workshop staff
• Authorise and control internal repair costs
• Liaising with Fleet maintenance team regarding warranty repairs, recalls, booking of services, and allocation of retail repair work
• Liaising with fleet maintenance controllers and the parts department, always prioritising work according to part availability and fleet requirements
• Manage service and repair processes in line with manufacturers' specifications and safe working procedures
• Manage compliance with the manufacturer's warranty policies and procedures
• Carry out daily checks of workshop equipment and diagnostic tools, manage diagnostic software accounts, passwords, and updates
• Manage workshop equipment in line with health and safety legislation including LOLER certification and management of COSHH in the workshop
• Liaising with Health and Safety staff as well as third-party suppliers regarding maintenance, testing, and compliance of all workshop equipment.
• Management of general housekeeping and health and safety in the workshop and surrounding areas
• Liaising with Driver support team regarding the condition of vehicles receiving maintenance and repair
• Mentoring and development of workshop staff
• Any other reasonable management requests

Essential

• Mechanical / Service / Warranty / Fleet Management
• Technical qualification
• Commercial Awareness
• Development and maintenance of working relationships both internally and externally
• Proficient in use of Microsoft Office Software and Fleet / Workshop Management Software
• Clear communicator in both written and verbal forms

Benefits
As well as a salary of up to £37,500, you'll also receive: Up to 5% Bonus, Life Insurance (Death in Service), 2 days paid volunteering leave a year, Private Medical Insurance & Travel Insurance (after 1 year), Wellness Program, Cycle to Work Scheme, 33 days Annual Leave (including bank holidays), extensive retail discounts via Reward Gateway (e.g. 5% off most major supermarkets), support with Professional Training and Qualifications via Apprenticeships, Season Ticket Loans, Discounted Cabs and Courier services (within London).

Equality and Diversity Information
Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community. Addison Lee is a Disability Confident employer; we have made commitments to employ, keep and develop the abilities of disabled staff.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Management and Manufacturing

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