Workplace Tech Engineer

Lloyds Banking Group

Greater London

On-site

GBP 53,000 - 59,000

Full time

3 days ago

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Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Discounted shopping

30 days holiday

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is seeking a Workplace Tech Engineer to support ~200 staff with on-site office tech and infrastructure. You will be the first point of contact for IT, handle requests, administer systems, manage hardware inventory and assist onboarding, coordinating with facilities to keep AV networks and devices running smoothly.

Reporting to the SecOps team and VP of Engineering & CISO, you will document processes and help scale tech operations as the business grows, ensuring secure,

Qualifications

Experience providing IT support in a fast-paced environment.
Strong administration of Google Workspace.
knowledge of identity and access management tools.
Excellent documentation skills.

Responsibilities

Provide first-line IT support to ~200 employees and contractors.
Manage support requests and coordinate with facilities.
Administer internal systems and hardware inventory.
Support onboarding of new starters and access provisioning.
Document and improve internal technology processes.
Liaise with SecOps to scale operations as the org grows.

Skills

IT support

Google Workspace admin

Identity management

OneLogin

Confluence/Jira

MacOS support

Networking basics

Documentation

Communication

Tools

Google Workspace

OneLogin

Confluence

Jira Software

MDM

EDR

Job description

JOB TITLE: Workplace Tech Engineer

SALARY: £53,073 - £58,790

LOCATION: London

HOURS: Full-Time

WORKING PATTERN: This role is required to be based on-site at our Paddington office five days per week to provide hands‑on support to colleagues and ensure our office technology and infrastructure operate effectively.

What you'll be doing

As a Workplace Tech Engineer, you will be part of our SecOps team, supporting around 200 employees and external contractors and helping ensure they have access to the technology, services and workflows they need to work efficiently, safely and securely. Reporting to the VP, Engineering & CISO, you will act as the first point of contact for IT support across the organisation, providing support from first‑line queries through to executive‑level appointments. You'll manage support requests, administer internal systems, maintain our hardware inventory, support new starter onboarding and work closely with our facilities team to ensure office equipment, networking and AV systems are operating effectively. You will also contribute to improving and documenting internal technology processes, helping the SecOps function scale as the organisation continues to grow.

Why Join us?

If you think all banks are the same, you're wrong. We're a pioneering, fast-changing business that’s shaping finance as a force for good. If you're after a role where you can have an impact and do the best work of your career, you've just found it

What we're looking for?

Experience providing IT support within a fast-paced organisation, including first-line support and supporting senior or executive stakeholders
Strong experience administering Google Workspace
Experience working with identity and access management tools such as OneLogin
Experience administering Atlassian products including Confluence and Jira Software
Experience working with Mobile Device Management and Endpoint Detection & Response solutions
Strong experience supporting MacOS environments
Good understanding of networking fundamentals and experience supporting office networks
Experience supporting AV solutions and office technology
Strong documentation skills with the ability to create, maintain and improve internal processes and technical documentation
Ability to work independently, make informed decisions with minimal guidance and take ownership of issues through to resolution
Strong communication skills with a focus on providing timely, clear and professional support
Good understanding of information security best practices and the current threat landscape
Basic knowledge of code, APIs and integrating different tools and systems
A proactive approach to keeping up to date with technology, security standards and industry developments

And it would be great if you had any of the following...

Experience working with GChat or other enterprise communication platforms
Experience supporting Linux environments
Experience supporting ChromeOS environments
Experience within a SecOps, security or technology operations team
Experience managing IT hardware inventories and asset management processes
Experience supporting employee onboarding and offboarding processes
Experience automating repetitive IT support or operational tasks
Experience working within fintech, financial services or another regulated environment

This is a place for you

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We are committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long‑term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

We also offer a wide-ranging benefits package, which includes