Workplace Technology Specialist - London

United States Digital Space LLC; Greater London; On-site; GBP 54,000 - 72,000; Full time

Benefits offered by this job

Lunch provided daily

Job summary

Legora in London is seeking a Workplace Technology Specialist to keep the tech employees rely on every day running smoothly, from laptops and onboarding to meeting rooms and office connectivity. You'll report to the Workplace Technology Lead and collaborate with Workplace, Office Managers, EAs, and the IT team.

This hands-on role owns daily support requests, guides issues to resolution, and helps deliver office technology projects while growing your technical skills.

Qualifications

• 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience.
• Able to troubleshoot macOS devices, common business applications, peripherals, and basic network issues.
• Clear communication with technical and non-technical colleagues.
• Thrives in a fast-paced startup environment with shifting priorities.
• Follows security and access procedures and handles employee information carefully.

Responsibilities

• Be the first point of contact for employees and troubleshoot laptop, application, account, peripheral, and connectivity issues.
• Onboard new hires: stage devices, set up accounts, check equipment, and guide colleagues to company tools.
• Keep meeting rooms ready, run AV checks, and support events with the team.
• Manage local hardware lifecycle: provisioning, inventory, loaners, repairs, and returns.
• Troubleshoot office Wi-Fi and network issues and escalate for deeper investigation.
• Assist with office moves, desk setups, and vendor visits following checklists.
• Maintain badge readers, cameras, and other office tech, coordinating fixes.
• Write support guides and help test automation and AI-assisted workflows.

Skills

IT support

macOS troubleshooting

Customer communication

Office 365

Security procedures

Tools

Serval

Jira Service Management

ServiceNow

Freshservice

Job description

About UsLegora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law.

Joining the company means three things.

• We lean in: ownership over titles, outcomes over intentions.
• We fight for excellence: high standards, direct, ego-free feedback.
• We grow together: as a team and with our customers.

Mission before ego. Everyone contributes. No one coasts.

If you’re driven by impact, pace, and raising the bar. This is the place.

London | Full-time | Onsite, five days a week

Reports to the Workplace Technology Lead

THE ROLE

The IT and AI Enablement function exists to make the company itself run as well as the product we sell: secure, automated, and improving over time.

As our Workplace Technology Specialist in London, you'll help keep the technology our employees use every day working smoothly, from laptops and onboarding to meeting rooms and office connectivity. You'll report to our Workplace Technology Lead and work closely with Workplace, Office Managers, EAs, and the wider IT team.

This is a hands-on individual contributor role. You'll take ownership of everyday support requests, follow issues through to resolution, and help deliver office technology projects with direction from the Workplace Technology Lead. It's an opportunity to build your technical skills while making a visible difference to how our London office runs.

WHAT YOU'LL BE DOING

• Be a helpful, responsive first point of contact for employees. Troubleshoot laptop, application, account, peripheral, and connectivity issues through our shared service desk and in person. Keep people informed and elevate complex issues with clear diagnostics.
• Help new hires get productive from day one: stage devices, complete approved account and access setup, check equipment, and introduce colleagues to the company's tools. Support offboarding and equipment returns using established processes.
• Keep meeting rooms ready to use. Run regular AV checks, troubleshoot conferencing equipment, and support all-hands, events, and important meetings alongside the Workplace Technology Lead and the relevant teams.
• Support the local hardware lifecycle, including provisioning, inventory, loaners, repairs, replacements, and returns. Keep asset records accurate and flag stock needs early.
• Troubleshoot basic office Wi‑Fi and wired connectivity problems. Gather useful information and work with the Workplace Technology Lead and the IT Systems team on issues that need deeper investigation.
• Assist with office moves, desk setups, equipment installations, and vendor visits. Follow agreed checklists, test the work, and raise issues for the Workplace Technology Lead to resolve.
• Help maintain badge readers, cameras, and other office technology by identifying faults and coordinating fixes under established processes. Security owns access policy and monitoring.
• Write clear support guides and improve repeatable tasks. Help test practical automation and AI‑assisted support workflows with the team so common issues become easier to prevent and resolve.

WHO YOU ARE

• You have 3+ years of hands-on IT support, workplace technology, desktop support, or similar experience, or equivalent practical experience.
• You can troubleshoot macOS devices, common business applications, peripherals, and basic network issues. You work through problems methodically and know when to ask for help.
• You communicate clearly with technical and non-technical colleagues. You're patient, approachable, and calm when someone needs help quickly.
• You thrive in a fast-paced, startup environment. You assess what’s urgent, shift focus as priorities change, and follow through on the work that matters most. You set a high bar for delivery while keeping colleagues informed along the way.
• You're comfortable following security and access procedures, handling employee information carefully, and escalating requests that need approval.
• You're curious, willing to learn, and quick to act. You notice recurring problems and suggest practical improvements.
• You enjoy being present in the office. This role is onsite in London five days a week, helping colleagues and keeping the space working.

NICE TO HAVE

• Experience with meeting-room AV and conferencing tools such as Zoom Rooms or Neat.
• Familiarity with Apple Business Manager and an endpoint management platform, plus identity, access, and collaboration tools such as 1Password.
• Exposure to office networking or physical-security hardware, such as Meraki, badge readers, or Verkada.
• Experience with an ITSM platform such as Serval, Jira Service Management, ServiceNow, or Freshservice, and an interest in simple scripting or workflow automation.

WHAT’S IN IT FOR YOU

• Global collaboration: Partner with teams and clients across Europe, APAC, and North America.
• Meaningful work: Your efforts shape how thousands of lawyers use AI daily.
• In-person environment: Union Square office designed for ambitious builders and company provided lunch daily.

the company is an Equal Opportunity Employer

At the company, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Compensation: £53,550 – £72,450