Digital Workplace Engineer

Paragon Bank; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Share Save Scheme

Profit Related Pay

Pension Plan

Family Friendly policies

Employee Discounts

Volunteering Day

Life Assurance and Personal Accident

Job summary

Paragon Bank in Solihull is seeking a Digital Workplace Engineer to own technical issues end-to-end and to support Microsoft 365 services and Intune in a growing UK bank environment.

You will troubleshoot device enrollment, configuration, authentication, and performance, contributing to employee experience projects and vulnerability remediation. The role starts on-site with potential homeworking as you settle in.

Qualifications

• Hands-on experience administering Microsoft Intune, including device configuration, compliance, application deployment and diagnostics
• Good knowledge of Microsoft 365 applications and services
• Experience supporting Windows devices and modern endpoint management
• Ability to interpret technical logs, identify root causes and recommend solutions
• Strong communication skills to explain technical issues to varied audiences
• Understanding PowerShell and ability to create and run commands
• Vulnerability Management – identifying risks and patching

Responsibilities

• Take ownership of technical issues from initial investigation through to resolution, keeping users and stakeholders informed.
• Troubleshoot device enrollment, configuration, authentication, application, connectivity and performance issues.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and related technologies.
• Contribute to employee experience projects, pilots and technology improvements.
• Review endpoint vulnerabilities and coordinate remediation through patching and configuration changes.

Skills

Intune administration

Microsoft 365

Windows devices

PowerShell

log analysis

end user support

Education

Experience in IT support roles

Tools

Microsoft Intune

Microsoft 365 suite

Job description

£30,000 to £37,000 dependent upon experience

A Platinum Investors in People employer and an award-winning UK bank, focused on growth. Our customers include savers and businesses across the UK and, working together, we use our specialist expertise to help them achieve their ambitions and build a sustainable future. If you’re an Digital Workplace Engineer l ooking for an opportunity to grow in a friendly environment, we’re looking for you!

We’re flexible, inclusive, committed to your wellbeing and passionate about you reaching your potential. Let’s grow together …

What you’ll be doing

• Take ownership of technical issues from initial investigation through to resolution, keeping users and stakeholders informed.
• Troubleshoot device enrollment, configuration, authentication, application, connectivity and performance issues.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive, SharePoint and associated workplace technologies.
• Contribute to employee experience projects, pilots and technology improvements.
• Review endpoint vulnerabilities and coordinate remediation through patching, configuration changes, software updates or risk escalation.

About You

What you’ll bring to the team

• Hands-on experience administering Microsoft Intune, including device configuration, compliance, application deployment and diagnostics
• Good knowledge of Microsoft 365 applications and services
• Experience supporting Windows devices and modern endpoint management
• The ability to interpret technical logs, identify root causes and recommend appropriate solutions
• Strong communication skills, with the ability to explain technical issues clearly to both technical and non-technical colleagues
• Understanding PowerShell and ability to create and run commands
• Vulnerability Management – looking at potential risks to software and patching them.

Even if you don't meet all the criteria, at Paragon we value diversity and we're excited to hear from passionate individuals like you!

Further information on the role can be found in the Purose and Performance Profile (PPP), which is downloadable on this page.

Please note, applicants must have the right to work in the UK. We do not offer visa sponsorship.

Working hours

This is a full-time job (37.5 hours), requiring you to be on site five days a week at our Homer Road office to start with, with potential to work from home 1 day a week once the candidate has settled in. This flexibility will increase as time goes on.

There could be occasional travel to our Fenchurch Office in London, to help support the team.

Inclusion
As a Disability Confident Employer, we want to ensure that our vacancies are accessible for everyone. If you have a disability, long term health condition or are neurodiverse and need us to adjust our recruitment process please get in touch with our recruitment team.

About Us

What can we offer you?

• Generous Holiday Allowance: Starting from 25 days and climbing to 30, you also get to enjoy a day off for your birthday, Christmas Eve, and New Year’s Eve. You can also buy or sell up to a week’s leave
• Share Save Scheme: Annually, you have the opportunity to buy shares in Paragon at a discounted rate
• Profit Related Pay: We share some of our annual profit with our eligible employees
• Pension Plan: We contribute up to 10% of your annual salary towards your pension
• Family Friendly policies : We offer enhanced parental pay and paid time off for fertility treatment
• Employee Discounts: Enjoy exclusive discounts on entertainment, travel, shopping, motoring and more
• Volunteering Day: Contribute to causes you care about with one volunteering day per year
• Life Assurance and Personal Accident Cover

Be flexible

We promote flexibility around how and where we work so that you can achieve a healthier work-life balance. We operate hybrid working, splitting our week between the office and home.

Be yourself

As an equal opportunities employer, we welcome diversity and care about inclusion. That’s why we want you to be your whole self at work. We believe an inclusive workplace is good for each of us, great for our customers and better for our business. Our Equality, Diversity and Inclusion Network meets regularly to share challenges, experience, and ideas to build a more equal, diverse, and inclusive business.

Be heard

We listen to your point of view, with our People Forum and regular employee surveys making sure you can use your voice and influence our future.

Be well

We will give you access to a range of tools and resources to support your wellbeing. This will include a digital GP service via our free Employee Assistance Programme, access to our Wellbeing team to connect you with the help you need to get more out of life and our Vitality at Work programme to provide you with discounted gym membership, fitness equipment and another multitude of wellbeing services.

Be better

We want you to reach your potential and, as a Platinum Investors in People employer, we’ll encourage you to learn and develop by building a personalised development plan together with your manager.

£30,000 to £37,000 dependent upon experience