Workplace Manager

Maxwell Stephens Recruitment; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading UK institute in London is seeking a Workplace Manager for a 12-month fixed-term contract. The role involves overseeing workplace and facilities operations, managing both Hard and Soft Facilities Management services, and ensuring compliance with health and safety regulations. The ideal candidate will have experience in workplace management within complex environments, strong contractor management skills, and relevant professional qualifications. The position allows for hybrid working, necessitating three days per week in the office.

Qualifications

• Experience in managing workplace operations in complex office environments.
• Strong understanding of statutory compliance and health & safety.
• Proven experience managing contractors and service providers.
• Experience overseeing workplace projects or building improvements
• Strong stakeholder management and communication skills
• A proactive and solutions-focused approach to workplace operations
• Professional qualifications such as IWFM, IOSH or NEBOSH would be advantageous.

Responsibilities

• Oversee workplace and facilities operations across London HQ.
• Manage Hard and Soft FM services including cleaning, security, and reception.
• Ensure compliance with relevant statutory requirements.
• Ensure compliance with all relevant statutory and regulatory requirements
• Maintain and monitor planned preventative maintenance programmes
• Support workplace improvements and refurbishment projects
• Ensure meeting rooms, shared spaces and workplace facilities support hybrid working and organisational needs
• Promote sustainability initiatives and support environmental performance improvements
• Manage budgets and monitor operational expenditure
• Work closely with internal stakeholders to ensure a high-quality workplace experience

Skills

Facilities Management

Health & Safety Compliance

Stakeholder Management

Contractor Management

Proactive Problem Solving

Stakeholder management

Communication skills

Problem solving

Education

IWFM, IOSH or NEBOSH Certification

IOSH

NEBOSH

Job description

London | Hybrid Working | 12-Month Fixed Term Contract

Maxwell Stephens is delighted to be supporting a leading UK institute with the appointment of a Workplace Manager for a 12-month fixed-term contract based at their London headquarters.

This is a key operational role within the People & Operations team, responsible for ensuring the organisation’s workplaces remain safe, compliant, efficient and welcoming environments for employees, members and visitors.

The Workplace Manager will oversee workplace and facilities operations across the organisation’s London HQ and support a small portfolio of additional locations.

The Role

Reporting to the Director, the Workplace Manager will take ownership of the operational delivery of workplace services, ensuring the organisation’s facilities are maintained to the highest standards.

The successful candidate will manage both Hard and Soft Facilities Management services, ensuring strong contractor performance, regulatory compliance and an excellent workplace experience.

Key Responsibilities

• Oversee workplace and facilities operations across the London headquarters
• Manage both Hard and Soft FM services, including building systems, cleaning, security and reception services
• Manage external suppliers and contractors, ensuring strong service delivery and performance against SLAs and KPIs
• Ensure compliance with all relevant statutory and regulatory requirements
• Maintain and monitor planned preventative maintenance programmes
• Support workplace improvements and refurbishment projects
• Ensure meeting rooms, shared spaces and workplace facilities support hybrid working and organisational needs
• Promote sustainability initiatives and support environmental performance improvements
• Manage budgets and monitor operational expenditure
• Work closely with internal stakeholders to ensure a high-quality workplace experience

Candidate Profile

We are seeking an experienced Workplace or Facilities Management professional with a strong track record of managing workplace operations within complex office environments.

The successful candidate will bring:

• Experience managing Hard and Soft Facilities Management services
• Strong understanding of statutory compliance and health & safety requirements
• Proven experience managing contractors and service providers
• Experience overseeing workplace projects or building improvements
• Strong stakeholder management and communication skills
• A proactive and solutions-focused approach to workplace operations

Professional qualifications such as IWFM, IOSH or NEBOSH would be advantageous.

The Opportunity

This role offers the opportunity to lead workplace services for a highly respected organisation, ensuring its London headquarters operates as a safe, efficient and welcoming environment for employees, members and visitors.

The role is offered on a 12-month fixed-term contract, working 35 hours per week, with a hybrid working arrangement and a minimum requirement of three days per week in the London office.