Workplace Support Co-Ordinator

EMCOR UK

Norwich

On-site

GBP 25,246 - 30,857

Full time

14 days+

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Benefits offered by this job

Industry leading maternity & paternity policies

Refer a friend scheme – worth £500 per referral

Extensive learning & development opportunities

Bike To Work Scheme

Job summary

EMCOR UK in Norwich is looking for a Customer Service Experience Officer responsible for daily operational delivery and exceptional customer interaction. The role involves coordinating FM services and ensuring a positive impression of the site while managing health and safety protocols.

The successful candidate will have excellent communication and interpersonal skills, alongside a GCSE standard education, and will work within a supportive team culture aiming for operational excellence.

Additional benefits include industry-leading maternity/paternity policies and extensive development opportunities.

Qualifications

Experience in a corporate or creative environment.
Ability to work under pressure and meet deadlines.
Flexibility and teamwork orientation.

Responsibilities

Deliver excellent and professional customer service.
Coordinate and collate management information as required.
Conduct audits to ensure workplace standards are maintained.

Skills

Excellent interpersonal skills

Good planning and organizational skills

Strong communication skills

Health and Safety knowledge

Education

GCSE passes in English & Maths

Job description

About EMCOR UK
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping our facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

Location: BBC Norwich

Salary: £28,052

Working Hours: 8am-5pm Mon – Friday

About The Role

Job Purpose: The post holder will be primarily responsible for the day‑to‑day operational delivery of the Customer Service Experience ensuring exceptional customer interaction in a professional environment, constant service improvement and development – leaving all staff, visitors and members of the public with a positive, professional and lasting impression of the site(s) and services.

To support and coordinate all FM services ensuring that the site(s) are set up and ready for business allowing the customers to focus on delivering their key objectives.

Duties

Customer & Visitor Liaison

Deliver excellent and professional customer service

To be a professional ambassador for the BBC and EMCOR

Establish good working relationships with the customers to be recognised as the natural go‑to person and a trusted partner

Administration

Co‑ordination and collation of management information as required.

Assisting with staff queries both in person, by email or via telephone in a professional manner.

Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion.

Consumables management – stock taking, ordering, replenishing to always ensure available.

Health and Safety

Liaise with and assist the BBC team as regards company H&S policies & procedures.

Responsible for health & safety in designated area of responsibility to ensure that any unsafe items/areas are dealt with immediately and ensure all people always adopt safe working practices as reasonably practicable and noticeboards Refreshed.

Ensuring a tidy and clean appearance across the floor, at desks, collaboration spaces and break‑out areas.

Audits

Conduct across all service lines to ensure workplace standards are maintained at all times i.e. cleanliness, maintenance, replenishment.

Innovate – look at ways to streamline business processes and create the most effective environment for the customer/client.

Teamwork

Maintain constant communication with all other service lines to ensure seamless delivery to building occupants.

Sharing knowledge between the team as an ongoing form of communication and learning.

Liaise closely with all FM service teams to ensure that consistency standards and a professional image are maintained across the designated areas.

Ensure all tasks are logged with the helpdesk and a record of all tasks is kept up to date and managed through to completion.

Present team Talks.

Updating on call and on shift rotas.

Supplier management

Meeting and greeting contractors on site.

Undertake site inductions for new contractors to site.

Schedule, oversee and escort when necessary external contractors in line with the client’s procedure.

Liaising with the schedulers and engineers to arrange PPMs for correct days.

Please note this list is not exhaustive and you will be expected to comply with any reasonable ad hoc duties and requests.

Who You Are

Experience of working in a corporate or creative environment and communicating effectively at all levels of the organisation.

Educated to GCSE standard with passes in English & Maths.

Good planning, organisational and communication skills with attention to detail.

Excellent interpersonal skills.

Excellent written and spoken communication skills.

Be confident, approachable & self‑motivated.

Able to work under pressure and meet deadlines.

Must be flexible and a sense of teamwork is essential.

Excellent client relationship building skills.

Ability to work within team but self‑motivated to work unsupervised when required.

To be able to work under pressure to balance conflicting deadlines is essential.

Good Health and Safety knowledge (Health and Safety ISOH/Nebosh qualification desirable).

Self‑motivated, resourceful and resilient.

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem‑solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

EMCOR UK Benefits