Regional Engineering Supervisor - BBC

EMCOR UK; Norwich; Sur place; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company Van

Private Healthcare

25 days holidays + Bank holidays

Résumé du poste

EMCOR UK invites applications for a Senior Regional Engineering role focused on leading multi‑site technical services across Cambridge, Norwich and surrounding areas. You will supervise multi‑skilled teams, coordinate maintenance activities and ensure delivery against contractual SLAs with safety and quality at the forefront.

The ideal candidate has five years+ in building services leadership, an Electrical/Mechanical Engineering qualification, and strong communication with clients.

Qualifications

• Minimum five years in technical services management/supervision in building services.
• HNC/HND/Degree in Electrical or Mechanical Engineering or relevant vocational qualification.
• Strong leadership, communication and customer service skills.

Responsabilités

• Build and maintain relationships with key stakeholders and act as senior regional contact.
• Provide regional supervision to multi‑skilled engineering teams and ensure work meets contractual requirements.
• Coordinate manpower, skills deployment and service resilience during peak demand.
• Work with Business Support to ensure maintenance work orders are completed within SLAs/KPIs.
• Communicate with local client representatives on performance and priorities.
• Mentor and support engineering teams through training and guidance.
• Act as technical escalation point and provide hands‑on support during incidents.
• Conduct audits of workmanship, safety, and customer satisfaction to meet EMCOR standards.
• Manage subcontractor performance and ensure compliance with SLAs and safety.
• Ensure Planned Preventative Maintenance is completed on schedule and issues escalated as needed.
• Support defect rectification and ensure contract requirements are met.
• Maintain on‑call duties and optimise rota coverage.
• Oversee HV/LV Authorised Person duties when appointed and ensure regulatory compliance.
• Lead safety culture with monthly site audits and toolbox talks.
• Analyse performance data and implement improvement actions.
• Lead energy efficiency initiatives across buildings and assets.
• Deliver reports to Operations Delivery Manager showing performance against targets.

Connaissances

Leadership

Communication

Customer service

Stakeholder management

Formation

Electrical/Mechanical Engineering degree or equivalent

Outils

Microsoft Office

CAFM software

Scheduling tools

Auditing tools

Description du poste

Role Overview

Location: Mobile - East - Cambridge, Norwich, Dunstable, Chelmsford, Ipswich, Northampton

Salary: £50,000 + Overtime + Company Van

Working Hours: 8:00-17:00 Mon‑Fri

Benefits: Company Van, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

About EMCOR UK

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day‑to‑day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data‑driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Responsibilities

• Build and maintain strong, effective working relationships with key stakeholders across the client organisation and EMCOR UK, acting as a senior regional point of contact.
• Provide regional supervision and leadership to multi‑skilled engineering teams, ensuring daily activities are effectively coordinated, resourced, and delivered in line with contractual requirements.
• Maintain daily liaison with the engineering teams to ensure manpower is fully utilised, appropriate skill sets are deployed, and service resilience is maintained during core hours and periods of increased demand.
• Work closely with Business Support teams to ensure reactive and planned maintenance work orders are completed, closed, and returned within agreed SLAs and KPIs.
• Maintain regular communication with local client representatives regarding maintenance performance, emerging risks and operational priorities.
• Develop, mentor and support engineering teams through training, coaching and technical guidance to enhance service delivery, encourage progression and promote retention.
• Act as the technical escalation point, providing hands‑on engineering support only where required, including during critical incidents, complex faults or periods of exceptional operational pressure.
• Carry out supervisory and assurance checks, including auditing workmanship, housekeeping and customer satisfaction, ensuring EMCOR standards are consistently achieved.
• Manage and audit subcontractor performance, ensuring compliance with contractual SLAs, KPIs and safe systems of work.
• Ensure all Planned Preventative Maintenance activities are completed in line with agreed schedules, with failures or risks escalated and mitigated appropriately.
• Support rectification of defects through supervision or direct intervention where necessary, ensuring all performance standards are met in accordance with contract requirements.
• Maintain on‑call responsibilities in line with existing arrangements, reviewing effectiveness and implementing improvements where required.
• Produce and manage engineering rotas and on‑call schedules, ensuring adequate coverage and timely submission.
• Undertake HV/LV Authorised Person responsibilities and associated duties where appointed, ensuring statutory and operational compliance.
• Own statutory compliance across the account, ensuring inspections, testing and certifications are completed within required timescales.
• Lead and promote a strong culture of health, safety and compliance, including completion of monthly site safety audits and delivery of weekly toolbox talks.
• Analyse operational and performance data monthly, identifying trends, risks and underperformance, and implementing documented action plans where required.
• Lead the development and delivery of continuous improvement initiatives, including optimisation of maintenance strategies, in collaboration with the Senior Asset Manager.
• Lead the implementation of new work scheduling functions, ensuring teams are trained and processes embedded effectively.
• Develop and implement innovative ways of working to improve efficiency, service quality and operational resilience.
• Lead the identification and development of opportunities to improve energy efficiency across buildings and assets within the contract.
• Collate performance, compliance and operational reports for submission to the Operations Delivery Manager, demonstrating achievement against targets and contractual obligations.
• Ensure engineering teams have the tools, resources, training and support required to deliver safe, compliant and high‑quality services.

Qualifications

• Minimum five years experience of technical services management/supervision in a building services environment.
• HNC/HND/Degree in Electrical or Mechanical Engineering, or a relevant vocational technical qualification plus experience.
• Working knowledge of critical LV/HV distribution systems, including UPS generators.
• Previous or current appointment as Low or High Voltage. Training will be provided.
• Proven leadership and management skills.
• Excellent knowledge of M&E building systems.
• Excellent communication and customer service skills.
• Ability to write comprehensive and well‑written reports.
• Firm understanding of asset lifecycle management.
• Proven experience within a building services environment.
• Proven track record of operations management in a hard services FM environment.
• Good IT skills including Microsoft packages, CAFM, scheduling and auditing tools.
• Sound understanding of current legislation, environmental and quality related assessment.
• Excellent interpersonal and customer relationships.
• Exceptional presentation and communication skills.
• Proven experience in effectively managing a team.
• Working knowledge of broadcast critical infrastructure desirable.

EEO and Diversity Statement

At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation and better problem‑solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in building a culture of mutual respect and equity, a place where every voice is heard and every individual is championed.

Company Benefits

• Industry‑leading maternity & paternity policies
• Refer a friend scheme – worth £500 per referral
• GEMS – internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike to Work Scheme
• Health cash plan – benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessments
• Employee Assistance Programme – offering guidance and advice on Personal, Health, Legal and Financial queries